What are the responsibilities and job description for the Banking Support Specialist position at Park State Bank?
About Park State Bank
We strive to deliver exceptional client service and strategic banking solutions that meet the unique needs of our customers.
Job Description
The Client Service Specialist will serve as a trusted advisor to our clients, assisting them with various banking needs, including account management, financial guidance, and product inquiries.
Main Responsibilities
- Client Focus
- Account Management
- Product Recommendations
- Financial Education
Demonstrate a genuine passion for providing exceptional customer service and a commitment to ensuring client satisfaction in every interaction.
Assist clients with account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies.
Maintain a deep understanding of the bank's products and services to educate customers and recommend appropriate solutions for each client's needs individually.
Offer basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives.
Key Qualifications
- Strong interpersonal and communication skills, both verbal and written
- Proficiency in using retail software systems, point-of-sale (POS) terminals, and other relevant technology platforms commonly used in retail environments
- Knowledge of banking products, services, and regulatory compliance
Working Conditions
Must be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public.
