What are the responsibilities and job description for the Client Care Specialist position at Park State Bank?
**Company Overview:**
Park State Bank is a leading financial institution committed to delivering exceptional customer service and supporting our communities.
**Key Responsibilities:**
- Provide High-Touch Client Service: Deliver exceptional and personalized service to every client, ensuring their banking needs are met with care and attention.
- Engage with Clients: Understand client financial needs and goals, providing personalized solutions and recommendations.
- Build Client Relationships: Foster strong, long-term relationships with clients by addressing their inquiries and concerns with professionalism and care.
- Assist with Transactions: Handle client transactions, including deposits, withdrawals, and fund transfers, accurately and efficiently.
- Offer Financial Guidance: Provide basic financial advice, such as budgeting tips and savings strategies, to help clients achieve their financial objectives.
- Promote Products: Identify opportunities to promote and cross-sell bank products and services to meet client's needs.
- Maintain Compliance: Ensure strict adherence to all banking regulations, policies, and procedures in every client interaction.
**Requirements:**
- High school diploma or equivalent.
- 1-2 years working in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality.
