What are the responsibilities and job description for the Customer Service Representative position at Park State Bank?
About the Role
">- The Client Service Specialist plays a vital role in ensuring the success of Park State Bank by delivering exceptional customer service and support.
- This position requires strong interpersonal skills, as you will work closely with customers to understand their banking needs and provide tailored solutions.
Key Responsibilities
">- Provide high-touch client service by anticipating and addressing customer needs through personalized interactions.
- Maintain a deep understanding of banking products and services to educate customers and recommend suitable solutions.
- Ensure strict adherence to banking regulations, policies, and procedures in every customer interaction.
- Become familiar with the bank's software systems, point-of-sale terminals, and other relevant technology platforms commonly used in retail environments.
- Foster effective relationships with colleagues and clients through clear communication and problem-solving skills.
Requirements
">- High school diploma or equivalent required; education or certifications related to customer service or retail management are an asset.
- Previous experience in a customer-facing capacity, specifically in banking (preferred), retail, or hospitality is necessary.
- Excellent interpersonal, organizational, and analytical skills are essential for this role.
