Bartender

OVERVIEW

The Bartender represents Park Tavern on Washington Square with the highest levels of hospitality, professionalism, and sanitation safety. The Bartender must interact with restaurant guests, team members, and management in a professional and collaborative manner to create an exemplary and safe dining experience. The Bartender develops service, and makes and serves cocktails, wine, beer, and non-alcoholic beverages to guests.

WHAT YOU’LL DO

• Cultivate one of the most welcoming spaces in San Francisco—a place for locals and tourists alike to see and be seen, ensuring a fun time for all.
• Demonstrate comprehensive knowledge of Park Tavern's food and beverage menu offerings, including ingredients, preparation techniques, and flavor profiles. Utilize expertise in the beverage program to offer personalized recommendations to guests based on their preferences.
• Prepare beverages according to Park Tavern's recipe specifications and quality standards.
• Efficiently manage guest orders and experiences, communicating special requests and dietary needs to the kitchen promptly and accurately.
• Proactively monitor guest feedback and address any concerns or requests promptly to ensure a positive dining experience.
• Identify opportunities to enhance guest satisfaction and increase revenue through strategic upselling of menu items, beverages, and wine pairings.
• Assist with service maintenance tasks, such as clearing and resetting bar seats and tables, refilling water glasses, and maintaining cleanliness and organization in the bar dining area.
• Maintain cleanliness and organization of the bar station and front of house throughout service.
• Thoroughly set up and break down the bar for service, completing opening and closing side work accurately and efficiently.
• Work collaboratively with the Head Bartender and General Manager to update beverage programs and inventories as necessary.
• Handle guest payments responsibly and efficiently, processing various forms of payment with accuracy.
• Collaborate with team members to uphold restaurant standards and foster a positive work environment; promptly notify management of any potential issues that may arise.
• Provide assistance with various service needs throughout the restaurant, including support at the front door and in the dining room.
• Recognize and distinguish regular patrons and VIPs, communicating pertinent information to the team.
• Support additional front-of-house projects as needed.

WHO YOU ARE

• You have a genuine warmth and a passion for hospitality.
• You are positive and friendly and enjoy engaging with guests.
• You have the desire to advocate on behalf of the guest as well as notice and pursue when a guest is dissatisfied.
• You have excellent communication skills, particularly with management, team members, and guests.
• You have excellent time management and organizational skills and the ability to multitask.
• You are willing to jump in and assist with additional duties when needed (greeting guests, running food, bussing tables).
• You are able to think and act quickly and effectively while retaining self-composure.
• You are able to troubleshoot on your own or with the assistance of managers or other team members when necessary.
• You demonstrate appropriate workplace behavior and treat all employees with respect.
• You are comfortable and effective at taking direction from other staff and delegating tasks.
• You are a team player who can set your ego aside and find win-for-all solutions.

KNOWLEDGE, SKILLS & ABILITIES

• 2 years of front-of-house bartending and/or service experience in a San Francisco high-volume restaurant
• Knowledge of Park Tavern’s food & beverage and hospitality philosophy & menus
• Knowledge of standard restaurant service procedures, including wine service
• Knowledge of each job function on the floor and understanding of the priorities of service
• Knowledge of “The Big 8” allergens
• Must be punctual and reliable
• Must be available to work days, nights, weekends, and holidays
• Ability to speak multiple languages, including English and Spanish, is a bonus

HEALTH & SAFETY

• SF Food Handler’s Certification required or obtained shortly after hire date
• Adhere to the highest standards of food safety, food handling, sanitation, workplace safety, and hygiene requirements according to the SF Department of Health standards to ensure the health and safety of team members and guests
• Adhere to COVID-19 sanitation protocols issued by the Center for Disease Control
• Adhere to time and temperature protocols

WORK ENVIRONMENT

• Involves standing and walking the entire shift
• Involves holding objects with hands
• Involves reaching, bending, and stooping frequently
• Involves lifting, moving, and carrying at least 50 pounds with frequency throughout the shift