What are the responsibilities and job description for the Support Operations Specialist position at Parkade?
About Parkade
Parkade's mission is to transform cities, increase mobility and combat climate change. We're building a world that has far fewer parking spots, but where every spot is available to use at the push of a button and few spots sit empty.
We have a network of properties we currently work with, and we're growing that footprint every day. We need to get these new buildings and parkers onto our platform, while also making sure our existing customers have a top-notch parking experience.
That's where you come in.
About the Role
This position will be a blend of customer support and operations, reporting in to our Support Operations Manager and Head of Operations. Your primary role will be ensuring we meet our customer SLAs with solid support, and provide assistance to our operations team in keeping our existing properties happy and simultaneously onboarding new ones.
You should excel in customer service, and have an eye for spotting problems and suggesting (and implementing!) solutions.
You should be comfortable making decisions without constant oversight, but also be able to spot and report issues up the chain as needed.
Requirements
- At least 3 years of experience in a customer support, operations, or a related role, preferably in a startup or fast-paced environment.customer support / success related role
- Strong understanding of customer support tools e.g. Front, Zendesk, Intercom, etc.
- You know how to multitask and prioritize a busy inbox, even in absence of clear guidelines.
- Be comfortable with learning new systems and integrating them into your daily work.
- Ability to work independently.
- Understand how to navigate and digest a spreadsheet.
- Fluent in written English - you should be able to communicate clearly with customers and teammates at all levels, and convey your thoughts with minimal grammatical or spelling errors.
- You're a self-starter that is always looking for the next problem to tackle.
- Flexibility : Shifts may include weekends, evenings, or early mornings.
Early Expectations
Bonus points
