Customer Program Manager - Parker Aerospace

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world's leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today.
In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner.

Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success resulting from that growth.

* We offer competitive vacation and 13 paid holidays
* 401(k) with a 5% matching contribution with immediate investing
* Competitive annual bonus incentive plan
* Health and dental options effective day 1!

The Customer Account Manager is accountable for the contract, delivery and quality performance, and relationship management for a number of assigned OEM customers. This principal role acts as the main point of contact for the customer and all affiliated products, projects, escalations, and performance metrics.

This role manages and serves as the customer advocate to ensure effective product management processes, schedules, costs, resources, and commitments to customers are met. This role has no direct reports.

The Customer Program Manager continuously collaborates with cross functional and divisional teams internally to facilitate timely execution of customer needs. Supports internal and external leadership level discussions, reviews, and negotiations as an essential advocate for the customer and the business relationship.

ESSENTIAL FUNCTIONS:

• Serves as primary point of contact for a number of customers and responsible for all elements of customer management. Acts as customer advocate internally and represents entire division externally.
• Ensures customer requirements and contractual obligations are met and are in the best interests of Parker. Ensures that the cost basis and/or pricing is correct by evaluating resource requirements and utilizing expertise of internal Parker teams.
• Leads the development of program plans covering mature and new product development programs. Participates in program planning efforts; directs all phases of programs throughout the program lifecycle.
• Ensures successful customer relationships by responding to all customer requests and serving as the primary point of contact for all product activities, status, escalation, and problem resolution.
• Serves as key host, presenter, and facilitator at major program reviews. Ensures meeting actions are documented, communicated, and executed.
• Acts as a consultant to management on specific programs or overall program management. Establishes goals and objectives required to complete programs. Provides mentoring within program management and leadership to varied project teams.
• Maintains professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations. Shares specialized knowledge with others and serves as a resource on customer program management principles and practices.

JOB REQUIREMENTS:

• Bachelor degree in Engineering, Sciences, Business, or a related field. PMP certification required, typically within 6 months of assignment; advanced degree (MS/MBA) and additional certifications (e.g., PgMP, PMI-RMP) preferred.
• Demonstrated ability to perform the essential customer management functions of the job acquired through 10 or more years of OEM customer related work experience, including 4 or more years leading multiple cross functional teams of varying complexity and scope
• Demonstrated knowledge of contracts and pricing agreements to facilitate customer contract negotiations
• Knowledge and proficiency with program management processes, methodology, and architecture
• Understanding of aerospace hardware and manufacturing/certification requirements preferred
• Government contracts/requirements experience preferred
• International customer account management experience preferred
• Knowledge and proficiency with program management processes, methodology, and architecture.
• Ability to effectively demonstrate business skills and lead cross-functional matrixed teams across a suite of OEM (Prime) customers.
• Thorough knowledge of Aerospace industry practices and the marketplace associated with fielded product or service.
• In-depth knowledge of aerospace commercial or military contracting and procurement requirements and understanding of financial and labor cost systems and production processes.
• Proficient in the use of business applications software and the ability to use specialized project management and financial applications.
• Ability to analyze and interpret complex policies, contractual language, and financial reports.
• Ability to respond to and negotiate with customers, regulatory agencies, and members of the business community.
• Ability to develop effective written communication and present information to various levels of management, leadership, customers, and/or suppliers.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.