What are the responsibilities and job description for the Customer Service Rep position at Parker Hannifin Corporation?
Org Marketing Statement
With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Position Summary
Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts based upon predetermined scope.
Responsibilities
Administers and/or provides oversight for assigned customer accounts. Evaluates customer performance requirements, delivery schedules, and reviews estimates of material and labor costs.
Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates requirements as predetermined across multiple customers, products, and internal teams. Focuses on stock allocation issues to maximize customer service levels. May re-prioritize delivery schedule to meet customer commitments.
Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries, invoices or billing discrepancies.
Approves or authorizes special price quotations as predetermined and allowances, deductions, and adjustments on a case-by-case basis. Determines when customer requested changes are out-of-scope. Will confer with management regarding customer precedent-setting decisions.
Recommends actions by analyzing and interpreting data and making comparative analysis. Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service. May develop provisioning recommendations for new aircraft maintenance agreements.
Acts as the point of contact with the customer on assigned accounts. Coordinates customer visits, presentations, and/or audits. Maintains successful, long-term business relationships and contacts with customer procurement employees. May perform customer service administration activities on a limited basis.
Qualifications
Minimum 0- 3 years’ experience in customer service or a related field.
Intermediate computer skills, or ability to quickly advance to this level of expertise.
Excellent verbal and interpersonal communication skills
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
Salary : $14
