Customer Service Specialist

We are seeking a friendly and highly analytical customer service specialist to join our Customer Service team in Erie, Pa. In this business-to-business customer service role, you will answer customer inquiries and resolve issues via appropriate channels including email, telephone, and chat. A successful Customer Service Specialist will maintain knowledge of our products and service, demonstrate excellent time management skills, and go the extra mile to deliver a great customer experience.

* To provide premier customer service according to facility, division, or group policy.

* Always maintain a polite, helpful, and professional manner.

* Assist in all areas of order entry, quotations, and follow-up to ensure customer satisfaction.

* Provide prompt responses to phone calls and e-mails from customers, divisions, and sales staff.

* Resolve customer issues, escalate the issue when appropriate, and follow-through to ensure customer satisfaction.

* Identify common problems and escalate to management along with possible suggestions for improvement.

* Work with the other internal departments including Supply Chain and Manufacturing to expedite emergency orders upon the customer's request.

* Monitor internal procedures/controls to assure accuracy and timely completion of assigned work projects.

* Participate in improvement programs and motivate others toward empowerment.

* Maintain clean and orderly work environment. Monitor and report unsafe conditions.

* Assist with continuous Customer Service training.

* Understand and support company policies and procedures.

* Maintain effective communication with all levels of management.

* Actively support the Corporate Win Strategy.

* Perform other related responsibilities.

* HS Diploma, four-year college degree preferred, or with at least two years' experience in Customer Service.

* Must be a self-starter and demonstrate effective verbal, written and interpersonal communication skills.

* Ability to work effectively with others and be a participative team player.

* Effectively interface with the manufacturing teams regarding expedites and/or customer issues.

* Practical experience CRM software is a plus.

* Computer proficiency

* Travel not to exceed 5%.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.