HVAC Warranty Manager

Overview

Parker & Sons is currently seeking a Warranty Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day.

 

Position Summary:

The HVAC Warranty Manager leads the warranty department, overseeing a team of HVAC Warranty Technicians responsible for diagnosing, repairing, and documenting warranty-related HVAC service issues. This role includes managing quality assurance (QA) efforts on residential HVAC installations, ensuring adherence to company standards, manufacturer specifications, and customer satisfaction. The ideal candidate is a proactive leader with technical HVAC knowledge and strong organizational and communication skills.

 

Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)

 

 

What's in it For Me?

• Market Value Compensation of $100,000 base plus commission 
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match 
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

Essential Duties & Responsibilities:

• Lead the overall operations of the warranty department, providing strategic direction, technical guidance, and oversight to supervisors and their teams.

• Ensure supervisors uphold standards for documentation accuracy, field inspections, and QA compliance across all warranty activities.

• Monitor service trends, QA findings, and customer feedback to identify performance gaps and drive continuous improvement.

• Collaborate with supervisors to coach, develop, and evaluate warranty technicians, ensuring alignment with safety protocols, customer service expectations, and company values.

• Support supervisors in resolving escalated customer concerns and coordinate cross-functional efforts with installation teams to address recurring issues.

• Implement and enhance warranty and QA policies to improve efficiency, reduce repeat visits, and elevate the customer experience.

• Oversee department logistics including inventory management, warranty claims tracking, and interdepartmental communication.

• Stay current with HVAC technologies, warranty practices, and regulatory requirements to ensure department readiness and compliance.

Qualifications

Minimum Qualifications:

• Minimum 7 years of experience in HVAC service, installation, or warranty, with at least 2 years in a supervisory or managerial role.
• Strong understanding of HVAC system diagnostics, repairs, and manufacturer warranty protocols.
• EPA Universal Certification preferred (Type I & II required).
• High School Diploma or equivalent; technical training or associate degree in HVAC a plus.
• Ability to read and interpret schematics and technical manuals.

Additional Expectations:

• Excellent leadership and communication skills.
• Positive, professional demeanor and customer-first attitude.
• Competency with service software, documentation systems, and mobile technology.
• Valid driver’s license and clean driving record.
• Ability to pass background check and pre-employment drug screening.

Physical Demands / Work Environment:

• Occasionally perform QA inspections in field environments, including rooftops and attics.
• Navigate job sites requiring climbing, kneeling, crouching, or standing for extended periods.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office._