Customer Service Representative

Hybrid Customer Service Representative Needed for a Financial Institution in Everett, WA – HIRING IMMEDIATELY!

Job ID: 24446
Pay Rate: $19/HR
Location: Hybrid, onsite in Everett, WA (**Must Reside within Everett area Commute Distance**)
Employment Type: Contract to Hire
Schedule: **NOTE** After training, your initial shift will be 8 hours with a half hour lunch with shifts ranging any time between 7am-9pm, 7 days a week. After 90 days, you'll have the potential to change your shift to one that works best for you.

A financial institution known for its personalized service is seeking a dedicated and customer-focused Customer Service Representative to join its award-winning team. Voted "Best Bank" by Money Magazine for three consecutive years and recognized by Forbes as one of the Top 100 Best Employers to Work For, this institution offers a dynamic and supportive work environment where career growth is encouraged.

As a Customer Service Representative, you will be an essential part of a collaborative team, assisting customers across eight states through a virtual branch-style contact center. You will support customers with online banking, balance inquiries, account openings, and more. Your ability to actively listen, problem-solve, and deliver exceptional service will help uphold the institution’s commitment to excellence.

This institution strongly values internal career growth, with many former CSRs advancing to roles such as trainers, team leads, and supervisors. If you're looking for a long-term career path with growth potential, this is the perfect opportunity.

What Your Day Looks Like:

• Handle 75 - 100 inbound calls daily with a genuine attitude of care and assistance.
• Provide professional, efficient, and courteous service to customers, addressing inquiries and concerns effectively.
• Maintain accurate customer records by updating the database consistently.
• Utilize multiple screens and computer systems efficiently to provide seamless customer support.

What You Bring:

• Customer-focused individuals who thrive in service-oriented environments.
• Previous experience in customer service, administrative roles, or contact centers; banking experience is a plus.
• Tech-savvy candidates who can navigate multiple systems within a Microsoft Office environment.
• Strong communication skills, including proper phone etiquette and active listening.
• Consistent attendance and punctuality—the basics of professional responsibility!
• Eagerness to learn new software and apply information quickly.
• Ability to pass a “soft pull” credit check (does not affect your credit score) and a background check to access sensitive customer information.
• Maintain a Tobacco-free, including vaping, environment.

Benefits Offered by Parker Staffing to Contract to Hire Employees:

• Paid Sick/Safe Time (based on where allowable by law)
• Medical benefits with multiple plan tiers and Telemedicine access
• 401K with matching contributions
• Holiday pay
• Employee Assistance Program (EAP)

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Human Resources, and Non-Clinical Healthcare opportunities throughout the nation. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.