Commercial Operation Specialist

Description

• Job Title: Commercial Operations Specialist
• Department: Commercial Parking Operations
• Reports directly to: Vice President of Commercial Parking
• Schedule: Full Time
• Location: Remote position - East Coast or Nashville, TN preferred
• Status: Exempt
• Compensation: Salary

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Additional Responsibilities:

Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.

 

New Site Openings:

Provide detailed operational support for all new commercial site launches, including: Coordinating signage layout and procurement Setting up rate codes and location data in accounting systems Auditing hours and verifying accuracy Submitting payment details for property owners Managing and maintaining the site opening workflow to ensure timely execution

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Position Summary:

The Commercial Operations Specialist provides essential operational, administrative, and analytical support to PMC’s Commercial Parking Managers. In addition to supporting daily site functions, this role plays a key role in financial reporting and data management to help drive business decisions and improve operational performance. By managing routine tasks, coordinating communications, and supporting data and process improvement initiatives, the position enables managers to focus on strategic priorities such as business growth, client relationships, and strengthening the PMC Commercial brand.

 

Primary Objective
To support Commercial Parking Managers by ensuring daily operational continuity, enhancing data visibility, and assisting with financial processes. This role streamlines task execution, improves reporting accuracy, and contributes to strategic planning by maintaining data integrity and providing insights from operational and financial data. The ideal candidate is detail-oriented, adaptable, and capable of balancing administrative support with financial and analytical tasks in a fast-paced environment.

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Essential Duties and Responsibilities:

Guest Communication and Issue Resolution:
Maintain a high standard of customer service by responding to all inquiries—phone, email, or in-person—within 48 hours. Take full ownership of guest concerns, complaints, and citation disputes, ensuring they are addressed promptly, professionally, and in accordance with company policy. Follow up to ensure complete guest satisfaction.

 

Project Management:
Support the VP of Commercial Parking by executing special projects with accuracy, timeliness, and professionalism. Projects may range from operational rollouts to financial data tracking or vendor coordination.

 

Technology Support and Systems Management:
Provide ongoing training and support for operational technology platforms used within the commercial division. Partner with IT to refine tools based on field feedback. Maintain accurate records in the Commercial Parking database, including active locations, space counts, deal terms, and technology deployment.

 

Financial and Data Analysis Support:

Assist in compiling, verifying, and consolidating monthly financial data to support closeout processes and performance reviews. Generate and maintain dashboards, trackers, and reports to identify trends, gaps, and improvement opportunities. Support the VP of Commercial Parking and accounting team with data-driven decision-making, forecasting, and budget planning. Prepare and summarize financial and operational data for leadership presentations, audits, and strategic planning sessions.

Qualifications

Knowledge and Critical Skills/Expertise:

Competency/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Month-End Close Support:

Partner with the accounting department to support timely and accurate month-end closeouts, reconciling relevant data and ensuring compliance with financial timelines.

 

Financial Reporting:

Consolidate monthly financial results as directed by the VP of Commercial Parking to assist in financial reviews, variance analysis, and the identification of operational improvement opportunities.

 

Standard Operating Procedures (SOP’s):

Draft preliminary SOPs as requested by the VP of Commercial Parking to support operational consistency and process improvement initiatives.

 

Cross-Functional Collaboration:

Work closely with corporate departments including IT, HR, Accounting, and Marketing as needed to fulfill operational goals and project requirements.

 

Strategic Insights:

Contribute ideas, feedback, and insights to special projects or initiatives, helping to inform strategic decisions for the commercial parking division.

 

Adaptability and Flexibility:

The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.

 

Education/Experience:

Preferred education of an associate degree or higher in Business Administration, Operations Management, Hospitality Management, or a related field. A minimum requirement of a high school diploma or GED combined with substantial and relevant professional experience will also be considered. At least five (5) years of experience in a customer service, hospitality, or operations-related role is preferred. Prior exposure to parking, facilities, property management, or service-based industries is a plus.

 

Certificates and Licenses:

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

 

Work Environment:

The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, and clients on-site and in corporate environments. Associates may frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditions—including extreme heat, cold, humidity, and wet environments—is expected. The location can be noisy, with moving vehicles operated by the public.

 

Physical Demands:

Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

 

Cell Phone Use:

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

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About Parking Management Company (PMC):

Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services.

 

PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests.

 

For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com.

 

How to Apply:

If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!

 

Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family.

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Pay Transparency:

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

 

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

 

Employee at Will:

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

 

Fair Labor Standards Act (FLSA):

This position is classified as exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

 

PMC is compliant with all state workman’s compensation laws.

 

Employee Leave:

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

 

Equal Employment Opportunity (EEO) Statement:

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

 

ADA and Equal Employment Opportunity (EEO) Compliance:

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

 

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

 

Salary : $5,250