Hotel Bell Attendant - Baton Rouge, LA

Description

Job Title: Bellman / Bell Person
Status: Non-Exempt 
Compensation: Hourly Tips (Tips based on service performance and customer interactions)
Schedule: Full-time or Part-time
Department: Various Account Sites
Reports to: Guest Service Manager (Valet Account Manager) and / or City Manager

Position Summary:

The Bellman / Bell Person is responsible for providing exceptional guest service by assisting with luggage, escorting guests to their rooms, and ensuring a welcoming and smooth arrival and departure experience. This role plays a key part in creating a positive first and last impression for guests, helping with transportation, directions, and special requests. The Bellman also helps maintain the cleanliness and organization of the lobby and entry areas while always delivering professional and courteous service.

Essential Duties and Responsibilities:

• Guest Assistance: Greet guests warmly upon arrival, assist with luggage handling, and escort them to their rooms while providing an overview of hotel amenities.
• Luggage Handling: Load and unload guest luggage from vehicles, store and retrieve luggage as needed, and ensure proper tagging and security.
• Check-in & Check-out Support: Assist guests with their belongings during check-in and check-out, ensuring a seamless experience.
• Transportation Assistance: Arrange taxis, rideshare services, or hotel transportation for guests and provide information about local travel options.
• Guest Requests & Concierge Support: Provide directions, recommend local attractions, restaurants, and events, and assist with special guest requests.
• Lobby & Entry Maintenance: Maintain cleanliness and organization in the lobby, entrance, and bell desk areas, ensuring a welcoming environment.
• Deliveries & Messages: Deliver packages, room service items, and messages to guest rooms in a timely manner.
• Safety & Security Compliance: Follow hotel safety procedures, assist guests with special needs, and report any suspicious activities to management.
• Team Collaboration: Work closely with the front desk, valet, housekeeping, and concierge teams to ensure excellent guest service.
• Assist with Special Events: Provide support during large guest arrivals, conferences, or VIP events to ensure smooth operations.
• Perform other duties as assigned by the Guest Service Manager

Qualifications

Knowledge and Critical Skills/Expertise:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Employees must maintain a valid driver's license and meet the company's motor vehicle report (MVR) requirements.
• Ability to have a pass and maintain a clean criminal background
• Maintain a professional appearance in compliance with company uniform standards.
• Enjoy interacting with the public and providing assistance.
• Work outdoors in various weather conditions.
• Knowledge of the methods, procedures, and equipment used in operation, as well as cleaning, care, and storage of equipment.
• Ability to remain calm in stressful or high volume situations.
• Ability to clearly lead and follow instructions and change focus of attention as job dictates.
• Must be knowledgeable of account location(s), and approved parking areas.
• Understand, follow, and uphold all company policies and procedures.
• Effective communication and interpersonal skills
• Flexibility to work various shifts, including weekends and holidays.
• Employees must adhere to all company policies regarding the appropriate use of technology and maintain the confidentiality of sensitive information.
• High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.

Education & Experience:

• High school diploma or equivalent required, associate degree or hospitality certification preferred.
• Previous experience in hospitality, customer service, or a related role (such as hotel concierge, valet, or porter) is preferred.
• Familiarity with hotel operations, guest service standards, and front office procedures is an advantage.
• Experience handling luggage, guest transportation, or concierge services in a hotel, resort, or luxury property is a plus.

Skills & Competencies:

• Exceptional Customer Service: Strong interpersonal skills with a friendly and professional demeanor to ensure welcoming guest experience.
• Physical Stamina & Strength: Ability to lift, carry, and transport luggage or other guest belongings (up to 50 lbs) multiple times per shift.
• Communication Skills: Clear verbal communication to provide directions, explain hotel services, and assist with guest inquiries.
• Attention to Detail: Ensuring guest belongings are handled with care and assisting with any special requests or accommodation.
• Problem-Solving Ability: Quickly addressing guest concerns, resolving issues efficiently, and providing solutions to enhance guest satisfaction.
• Time Management & Efficiency: Ability to handle multiple tasks at once, including assisting multiple guests and coordinating with hotel staff.
• Knowledge of Local Attractions: Familiarity with local restaurants, transportation options, landmarks, and entertainment venues to assist guests with recommendations.
• Teamwork & Collaboration: Ability to work effectively with front desk, valet, housekeeping, and concierge teams to ensure seamless guest service.
• Professional Appearance & Grooming: Maintain a neat and professional presentation according to hotel dress code and grooming standards.
• Ability to Work Under Pressure: Maintain composure and efficiency during peak check-in/check-out times and high guest traffic situations.
• Safety & Security Awareness: Ability to recognize security concerns, follow hotel safety protocols, and report any issues to management.

Work Schedule & Requirements:

• Flexible availability to work various shifts, including mornings, evenings, weekends, and holidays.
• Ability to stand, walk, and lift for extended periods in a fast-paced environment.
• Comfortable working in both indoor and outdoor conditions, sometimes exposed to varying weather conditions.

Pay Transparency:

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:

• Health Benefits – Medical, vision and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Daily cash and digital tips (for hourly tipped position)
• Bonus opportunities – referral bonus, performance bonuses, profit sharing opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Uniforms provided (hourly associates)
• Nationwide discounts through Perks at Work
• Military friendly employer

Overtime:

All non-exempt positions will receive overtime pay (when applicable).

Fair Labor Standards Act (FLSA):

This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location.

PMC is compliant with all state workman’s compensation laws.

ADA and EEO Compliance:

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.