Hotel Self Park Manager - Mid Atlantic

Description

POSITION SUMMARY:

The primary purpose of the Hotel Self Parking Manager is to ensure associate manages and coordinates the collective lot and garage management staff(s), to ensure guest satisfaction, safety, and maximize profitability. This position will ensure that associates provide the highest level of service to the management and guests of the assigned account. This includes hiring, training, and discipline/accountability of hourly commercial/self-parking associates, establishing and maintaining relationships with associates/management of each account, managing revenue, payroll, and the management and installation of parking industry related technologies.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for scheduling the staff(s) according to business forecast, payroll budget guidelines and productivity requirements.
• Oversee performance reviews, training and development of all staff(s) to achieve service quality standards; trains personnel to PMC and Client standards
• Oversees all aspects of the hotel self-parking or commercial operations
• Responsible for maintaining supplies and inventories on as needed basis or at minimum monthly par
• Motivate Conversion Attendant and other team members and establish a productive working environment at each location
• Maintains guest satisfaction and respond to those guests who require follow-up
• Creates awareness of guest satisfaction and of the significance of the service impact on guests
• Analyze reports and communicates information to staff and appropriate locations
• Maintain correct procedures for accounting, ticket control and handling of all parking and financial transactions
• Respond quickly to guest and client requests or complaints in a friendly manner, taking the appropriate action to resolve matters; follows up to ensure complete guest satisfaction
• Review staff’s worked hours for payroll compilation and submit to Payroll on a timely basis
• Have full working knowledge of all Conversion Attendant responsibilities
• Must be able to evaluate and choose alternate courses of action quickly and accurately
• Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need
• Work closely with other departments on follow-up items, i.e., client issues as they relate to PMC
• Follows the three PMC Sales Principles (Activity, Awareness, Accountability) to grow their assigned market(s)
• All other duties as assigned

WHO IS PARKING MANAGEMENT COMPANY (PMC)?

Parking Management Company (PMC) is one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. We have operations coast to coast across the United States. We are in over 35 states and 100 cities. Our mission is to develop long-standing relationships with our clients by maintaining the highest standard of customer service.

PMC offers competitive pay and is a nationwide growing company that loves to promote within.

COMPANY BENEFITS AND PERKS:

PMC COMPANY PERKS:

•    Bonus opportunities
•    Internal leadership development program
•    Paid training
•    Tuition assistance through Belleview University
•    Nationwide discounts through Perks at Work
•    Military friendly employer

FULL-TIME EXCLUSIVE BENEFITS:

• Paid Time Away
• Holiday Pay
• Medical / Vision / Dental / Life Insurance
• 401k Retirement Savings Plans

Qualifications

COMPETENCY/QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer/client situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Team Work - Balances team and individual responsibilities; Leads/Contributes to building a positive team environment; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Leadership - Inspires and motivates others to perform well; Inspires respect and trust; Provides vision, inspiration, and support to associates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to meet standards and company goals.

Managing People – Clearly communicates goals and is available to associates; Develops associates skills and encourages growth; Coaches and counsels associates for success; Improves processes and services; Continually works to improve supervisory skills.

Organizational Support - Follows policies and procedures; Completes administrative tasks accurately and meets deadlines; Supports organization's goals and values; Supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work as necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.                                              

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

Ability to use Windows and Office products, assigned company related technology products. Ability to learn and train associates on new technology as it is acquired.

Certificates and Licenses:

Valid driver license and reliable transportation required. Must maintain a clean background check. No special certifications required.

Education/Experience:

High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.

Supervisory Responsibilities:

Directly supervises up to 50 associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment:

The work environment characteristics described are representative of those an associate encounters while performing the essential functions of this job. While performing the duties of this job, associates are is regularly exposed to outdoor weather conditions; extreme cold and extreme heat. Associates are frequently exposed to wet or humid conditions. The work environment can be noisy and will be surrounded by moving vehicles driven by the general public.

Physical Demands:

The physical demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

Use of personal cell phones may be required for work purposes

ADA: Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity.  Essential and marginal job functions are subject to modification.

EEO/ADA