Luxury Valet Parking Attendant - Nashville, TN

Company: Parking Management Company - PMC

Job Title: Luxury Hotel Valet Parking Attendant

Position Type: Full-time and Part-time

Pay: Hourly Tips Bonus Opportunities

Unleash your leadership potential and elevate guest experiences as a Valet Parking Attendant at PMC!

Join our prestigious 5-star hotel team as a Valet Attendant, where you'll be the first point of contact for our distinguished guests. We are seeking a professional, courteous, and detail-oriented individual who can provide outstanding service to ensure an exceptional arrival and departure experience.

Why PMC?

PMC is more than a workplace; it's a platform for growth and success. Enjoy a supportive team environment that values your contributions. As a Valet Parking Attendant, you'll enjoy a competitive wage ranging from $15 to $20 per hour (rate boosted by tips and bonuses).

Position Overview:

As a Valet Attendant at our prestigious 5-star luxury hotel, you will be the first point of contact for our guests, providing a warm welcome and ensuring a seamless arrival and departure experience. Your role is crucial in setting the tone for the exceptional service our guests expect.

Key Responsibilities:

1. Guest Arrival and Departure:

• While providing outstanding 5-star service, greet guests with warmth and professionalism upon arrival.
• Assist with the check-in and check-out process, providing information about the hotel's amenities.

2. Luggage Assistance:

• Safely handle guests' luggage, transporting it to and from rooms promptly.
• Offer assistance with carrying luggage and provide information about room features.

3. Valet Parking:

• Collaborate with the valet parking team to ensure a smooth and efficient parking and retrieval process for guests' vehicles.
• Safely drive and park vehicles, adhering to company and safety standards.

4. Guest Services:

• Provide information about the hotel's facilities, services, and local attractions.
• Respond to guest inquiries and requests promptly and professionally.

5. Communication:

• Maintain clear and effective communication with the front desk, concierge, and other departments to ensure coordinated guest services.
• Relay important information about guest preferences and special requests.

6. Safety and Security:

• Monitor the entrance area for any suspicious activity and report concerns promptly.
• Adhere to safety and security procedures to ensure the well-being of guests and their belongings.

Knowledge, Skills, and Abilities:

Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses: A valid drivers license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.

Dependability and Safety: Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.

Physical Demands and Work Environment: This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations.

Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements.

Cell Phone Use: Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

About Parking Management Company (PMC):
Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services.

PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests.

For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com.

How to Apply:
If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!

Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family.

Pay Transparency:
PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits:

• Health Benefits Medical, vision and dental insurance Upon eligibility
• 401K Upon eligibility
• Supplemental Insurance Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workmans compensation laws.

Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.