Overnight Valet Attendant - Charlotte, NC

Description

• Job Title: Guest Service Associate
• Department: Valet Parking Operations
• Reports directly to: Guest Service Coordinator
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $7.25 - $18.00 per hour PLUS daily Cash Tips  

(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary
The Guest Service Associate (GSA) is responsible for providing excellent customer service by safely parking and retrieving vehicles. As the first and last person guests see, the GSA helps create a positive and welcoming experience while following all safety and company procedures.

Primary Objective
To provide friendly, efficient, and safe valet services while ensuring the security of guest vehicles. This includes greeting guests, helping with vehicle drop-off and pick-up, managing traffic flow, and answering questions in a professional manner.

Duties and Responsibilities:

• Vehicle Inspections: Check for damage and record vehicle details on claim tickets.
• Safety: Safely park and retrieve vehicles, follow key handling procedures, and follow all safety guidelines.
• Compliance: Clock in/out for shifts and breaks on time, and report tips accurately.
• Housekeeping: Keep the valet area clean, organized, and presentable at all times.
• Customer Service & Teamwork: Handle guest concerns politely, solve problems quickly, and support a positive team environment.
• Attendance & Professionalism: Arrive on time, in full uniform, and ready to work. Follow all company rules and policies.
• Additional Duties: Help with other tasks as needed to support the team and daily operations.

Qualifications

Knowledge, Skills, and Abilities

Competency Requirements

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Education & Experience

• High school diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.

Licenses & Background Requirements

• Valid driver’s license and reliable transportation are required.
• Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
• Must successfully pass and maintain a clean background check.
• No special certifications required.

Core Competencies

Hospitality, Customer Service & Communication

• Deliver exceptional guest service through clear, professional communication and active listening.
• Create welcoming, personalized interactions that reflect company standards and enhance the guest experience.

Organizational Support & Adaptability

• Adhere to company policies and procedures.
• Effectively adapt to changing environments and manage multiple responsibilities.
• Remain flexible and professional in the face of unexpected challenges.

Dependability & Safety

• Follow instructions, maintain schedules, and complete tasks on time.
• Adhere to all safety guidelines, report unsafe conditions, and use equipment properly to ensure a safe and efficient workplace.

Physical Demands & Work Environment

• Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods.
• Work may take place in various weather conditions (heat, cold, rain, etc.).
• Maintain professional appearance, including uniform and grooming standards.
• Must be available to work evenings, weekends, and holidays as needed.
• Work is performed in both indoor and outdoor settings, including parking garages and active traffic areas.
• Role involves regular interaction with team members, clients, vendors, and guests; use of communication tools (phones, radios); and operation of moving vehicles.

Technology & Communication Tools

• Employees may be required to use personal cell phones for work-related communication and access to work systems or applications.
• Reimbursement for work-related phone use will be provided in accordance with company policy.

About Parking Management Company (PMC)

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues.

With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

Learn more: JoinPMC.com | ParkingMgt.com

How to Apply

If this sounds like the right opportunity for you, we’d love to connect! Apply today using our mobile-friendly application.

Ready to swap the ordinary for the extraordinary? Click “Apply Now” and join the PMC family!

Pay Transparency Statement:

PMC is committed to pay transparency and equity across all roles. We support open communication about compensation and comply with all applicable federal, state, and local laws regarding pay equity and fair compensation.

Additional Compensation and Benefits:

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• 401K – Upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Continuous nationwide growth opportunities.
• Paid time off
• Paid training
• Tuition assistance through Bellevue University  - Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:
Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):
This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave:
PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement:
Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:
Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Salary : $5,250