What are the responsibilities and job description for the Install/ Support Technician (Alpharetta, US) position at Parking Network B.V.?
Position Summary: The Installer Technician fulfills an important role in the success of our overall organization by providing Installation services to our customers on a full-time basis. The position focuses on all aspects of installation and repair of computerized parking and access control systems.
Reports to: Branch General Manager
Direct Reports: None
Key Responsibilities
AMANO MCGANN IS AN EQUAL OPPORTUNITY EMPLOYER. WE OFFER A COMPETITIVE BENEFITS PACKAGE TO OUR FULL TIME EMPLOYEES INCLUDING THE FOLLOWING:
Reports to: Branch General Manager
Direct Reports: None
Key Responsibilities
- Assist with project set-up, installation, and customer training
- Research and gain working knowledge via hands on and Amano McGann training on new hardware, devices and tools to provide better system solutions and installation and troubleshooting efficiency
- Follow and enforce all OSHA safety practices
- Ensure that work orders are detailed, completed per work order SOP and “signed-off” by the client prior to leaving he work site
- Maintain and operate company fleet vehicles in a safe manner and follow company vehicle operation policies
- Ensure work area is maintained and well organized
- Complete service tickets as needed and follow up with support until the issue is resolved
- Provide On-Call after hours and weekend emergency service as required by our customers (in rotation with other technical staff)
- Assist our sales staff in promoting the sale of new equipment/upgrades where appropriate
- Provide effective communication that creates a collaborative environment with all parties that the Field Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff
- Work Overtime as needed
- All other duties as assigned
- These Key Responsibilities are general in nature and may be augmented with additional duties as determined by the needs of your manager
- Work is performed both indoors and outdoors in varying weather conditions
- Climbing, crouching and twisting is required daily
- Working overhead and bending down to service equipment is frequent
- Required to lift up to 150 pounds frequently
- Daily driving is required
- Works closely and collaboratively with Project Management team at local or national level
- Willing to travel to other markets to assist installation nationwide
- Frequent standing is required
AMANO MCGANN IS AN EQUAL OPPORTUNITY EMPLOYER. WE OFFER A COMPETITIVE BENEFITS PACKAGE TO OUR FULL TIME EMPLOYEES INCLUDING THE FOLLOWING:
- Medical, Dental, Vision, and Long-Term Disability Insurance
- Employer contributions to Health Savings Accounts
- Flexible Spending Accounts
- Employer paid Short Term Disability and Life Insurance
- A generous Paid Time Off policy
- 401k Employer Match
