Customer Service Representative/Front Desk

Job Summary

We are looking for a Customer service representative with front office experience to join our licensing team regarding public licensing needs. We employ this individual to provide professionalism, effective listening, good communicator, patience with a people-first attitude. This is a fast-paced environment and interacts with a high volume of licensees and processing a high volume of paperwork. The ability to be adaptable and work proficiently on a computer when looking up customer information and/or answering questions. The representative must be able to work directly with licensees to help solve problems, work with licensees who may be upset or angry to come up with a solution and update information on state computers. Proficient with calculations to determine appropriate regulatory licensing fees, penalties, due dates, and other associated fees. Capability to interact with customers in person and on the phone. Collaborate with other team members to ensure customer satisfaction. Maintain accurate and detailed customer records. Strong problem-solving skills and ability to handle difficult situations with professionalism. Available to work Monday through Friday and some Saturdays. This is a standing position due to the nature of interactive communications with customers. Talented in listening and responding to the needs of the customers, provide information about products and services, take payments, handle complaints, and refer to supervisors when needed. The vehicle licensing representative is a non-supervisory position working with our community, processing of title registrations, vehicle renewals and more. Administrative and program tasks to include collection of fees by VLR through payment methods and perform other related duties. We are looking for people who are energetic, reliable, ambitious, outgoing, friendly, confident, and willing to learn and be a part of our growing team. Interested applicants are required to participate in the PAL two-week paid training program as soon as possible for company advancement and certification purposes to be state certified.

Responsibilities

• Respond promptly to customer inquiries via in person, phone, or email.
• Provide accurate information regarding products and services.
• Handle cash transactions and process payments accurately.
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with team members to enhance overall customer experience.
• Uphold company policies and procedures while ensuring compliance with relevant regulations.

Skills

• Strong in person and phone etiquette with excellent verbal communication skills.
• Proficient in data entry with attention to detail.
• Experience in cash handling and basic financial transactions.
• Demonstrated client services skills with a focus on customer support.
• Multilingual abilities are a plus, enhancing communication with diverse clientele.
• Ability to analyze customer needs and provide appropriate solutions.
• Strong problem-solving skills and the ability to remain calm under pressure.
• A commitment to providing outstanding customer service at all times.

Job Type: Full-time

Pay: $17.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $17 - $27