What are the responsibilities and job description for the Customer Experience Specialist position at Parkland Corporation?
About the Job:
At Parkland Corporation, we are committed to providing an exceptional customer experience through our dedicated and customer-focused team members. As a Convenience Store Team Member, you will play a vital role in delivering outstanding customer service, processing transactions efficiently, and maintaining a clean and organized store environment.
Key Responsibilities:
- Provide excellent customer service by greeting customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
- Process transactions accurately and efficiently, handling cash, credit card payments, and mobile payments with ease.
- Ensure a clean and organized store environment, including restocking shelves, cleaning equipment, and adhering to health and safety standards.
- Develop strong relationships with customers by actively listening to their needs, offering personalized recommendations, and ensuring they have a positive shopping experience.
- Collaborate with colleagues to achieve sales targets, share knowledge, and provide support during peak periods.
Requirements and Qualifications:
- Prior experience in a retail, convenience store, or restaurant environment is highly desirable.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team setting.
- Basic knowledge of food safety standards and regulations.
- Physical ability to respond promptly to emergency situations and stand for extended periods.
- Availability to work flexible schedules, including nights, days, weekends, and holidays.
