What are the responsibilities and job description for the Systems Integration Testing Analyst (Hybrid) position at Parkland Health?
Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.
Primary Purpose:Parkland Community Health Plan's (PCHP's) Systems Integration Testing Analyst works closely with business owners and IT application teams to maintain quality and performance across integrated applications.
Minimum Specifications
Education
Operations
Develop and maintain testing procedures for unit, user acceptance, and integration testing.
Oversees defined processes for identifying, documenting tracking, and resolving system defects.
Develop, executes, and maintains test plans / scripts that include objective, steps, timing, and pass / fail criteria.
Execute test cases and scripts utilizing both manual and automated methods.
Maintain documentation of testing activities, status, and outcomes.
Works closely with stakeholders to understand business requirements and functions.
Identify scope of testing based on functional and technical requirements.
Collaborate with stakeholders, team members, and vendors to reproduce and resolve issues.
Works closely within IT team and vendors to escalate obstacles and high-priority issues when appropriate.
Quality
Integrate health literacy principles into all communication including Members and Providers.
Support strategies that meet clinical, quality and network improvement goals.
Promote the use of Health Information Technology to support and monitor the effectiveness of health and social interventions and make data-driven recommendations as needed.
For staff in clinical roles, foster collaborative relationships with members and/or providers to promote and support evidence-based practices and care coordination.
Provide testing process feedback and make recommendations for improvements based on findings.
Drive Quality Assurance activities across PCHP's critical application systems.
Regulatory
Ensures work is carried out in compliance with regulatory and/or accreditation standards as well as contractual requirements.
Professional Accountability
Promotes and supports a culturally welcoming and inclusive work environment.
Acts with the highest integrity and ethical standards while adhering to Parkland's Mission, Vision, and Values. Adheres to organizational policies, procedures, and guidelines.
Completes assigned training, self-appraisal, and annual health requirements timely.
Adheres to hybrid work schedule requirements. Attends required meetings and town halls.
Recognizes and communicates ethical and legal concerns through the established channels of communication.
Demonstrates accountability and responsibility by independently completing work, including projects and assignments on time, and providing timely responses to requests for information.
Maintains confidentiality at all times.
Performs other work as requested that is reasonably related to the employee's position, qualifications, and competencies.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.
Primary Purpose:Parkland Community Health Plan's (PCHP's) Systems Integration Testing Analyst works closely with business owners and IT application teams to maintain quality and performance across integrated applications.
Minimum Specifications
Education
- Associates degree in a relevant field such as business administration, information technology or related discipline required.
- Bachelor's degree in a relevant field such as business administration, information technology or related discipline preferred.
- Two (2) years of experience in systems testing / quality assurance including:
- Experience with Unit, Regression, and Systems Integration Testing.
- Experience testing in a healthcare organization, preferably using payer applications such as QNXT, Facets, or HealthRules.
- Experience building and executing test scripts using automated testing tools is preferred.
- Experience utilizing service-delivery tools such as ServiceNow for tracking testing activities and outcomes is strongly desired.
- Experience working with vendor teams to report and track system defects.
- Experience working on major application system upgrades.
- Excellent verbal and written communication skills including the ability to communicate effectively and professionally across disciplines. Ability to communicate complex information in understandable terms.
- Strong interpersonal and conflict resolution skills with the ability to establish and maintain effective working relationships across and beyond the organization.
- Excellent analytical and problem-solving skills.
- Ability to understand application functions and their related business purpose in order to build end-to-end test cases and scenarios.
- Able to understand and work across multiple production and lower system environments.
- Familiarity with full software / systems development lifecycle (SDLC).
- Familiar with testing methods, tools, and best practices.
- Strong time management and organizational skills with the ability to manage multiple demands and respond to rapidly changing priorities.
- Ability to write clearly and succinctly with a high level of attention to detail.
- Proficient computer and Microsoft Office skills. Ability to learn new software programs.
- Knowledge of Texas Medicaid, National Committee for Quality Assurance (NCQA), the Uniformed Managed Care Contract, and the Uniform Managed Care Manual.
Operations
Develop and maintain testing procedures for unit, user acceptance, and integration testing.
Oversees defined processes for identifying, documenting tracking, and resolving system defects.
Develop, executes, and maintains test plans / scripts that include objective, steps, timing, and pass / fail criteria.
Execute test cases and scripts utilizing both manual and automated methods.
Maintain documentation of testing activities, status, and outcomes.
Works closely with stakeholders to understand business requirements and functions.
Identify scope of testing based on functional and technical requirements.
Collaborate with stakeholders, team members, and vendors to reproduce and resolve issues.
Works closely within IT team and vendors to escalate obstacles and high-priority issues when appropriate.
Quality
Integrate health literacy principles into all communication including Members and Providers.
Support strategies that meet clinical, quality and network improvement goals.
Promote the use of Health Information Technology to support and monitor the effectiveness of health and social interventions and make data-driven recommendations as needed.
For staff in clinical roles, foster collaborative relationships with members and/or providers to promote and support evidence-based practices and care coordination.
Provide testing process feedback and make recommendations for improvements based on findings.
Drive Quality Assurance activities across PCHP's critical application systems.
Regulatory
Ensures work is carried out in compliance with regulatory and/or accreditation standards as well as contractual requirements.
Professional Accountability
Promotes and supports a culturally welcoming and inclusive work environment.
Acts with the highest integrity and ethical standards while adhering to Parkland's Mission, Vision, and Values. Adheres to organizational policies, procedures, and guidelines.
Completes assigned training, self-appraisal, and annual health requirements timely.
Adheres to hybrid work schedule requirements. Attends required meetings and town halls.
Recognizes and communicates ethical and legal concerns through the established channels of communication.
Demonstrates accountability and responsibility by independently completing work, including projects and assignments on time, and providing timely responses to requests for information.
Maintains confidentiality at all times.
Performs other work as requested that is reasonably related to the employee's position, qualifications, and competencies.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.
