What are the responsibilities and job description for the Front Desk Agent position at Parkland Properties?
Division
Shoreline Inn
Location
Shoreline Inn
Position
Front Desk Agent
Full-Time / Part-Time
Part-Time
Number of Openings
Req Number
GUE-25-00001
Description
Job Title : Front Desk Agent
Department : Guest Services
Reports To : Front Desk Manager
Summary : Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers questions about the property and provides recommendations for the surrounding area. Knowledgeable service and helpful guidance will assure guests have a great experience and meet high quality standards.
Duties and Responsibilities :
Transmits and receives telephone messages
Makes and confirms reservations
Greets, registers, and assigns rooms to guests
Checks guests into and out of the hotel
Handles all payment received and balances all monetary transactions
Posts charges such as room, food, alcohol or packages to guest accounts
Keeps records of room availability, guests' accounts and maintains emergency reports
Maintaining and Stocks gift shop.
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
Advises guests of available activities such as swimming, boating, parks and local attractions
Stamps, sorts, and distributes incoming mail, packages and messages
Distributes room keys to the appropriate parties and ensures guest privacy is maintained
Reports any maintenance, cleaning, security or safety issues to the appropriate staff
Responds and follows up on all guest requests to ensure customers are satisfied
Compiles, completes and distributes reports to management and relevant staff
Cleans designated areas of the lobby and front desk area to ensure they are visually appealing and well organized
Perform other duties as assigned; including concierge services, special guest requests, etc.
Ability to stand for extended periods of time (up to 8 hours per day)
Stock shelves, displays, and racks with merchandise, ensuring items are neatly arranged and properly rotated to ensure freshness.
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Hiring Manager(s)
Hannah Tuttle, Makenzie Nordstrom, Mary Beth Mierz, Megan Chase
This position is currently accepting applications.
