What are the responsibilities and job description for the Manager- Client Operations position at ParkMobile US?
To Power Smart Mobility for Every Driver and Vehicle, Everywhere
For decades, parking was a hassle. Then in 2008, ParkMobile launched with a simple goal: make parking easier. Today, our team is committed to creating tech-based solutions that power smart mobility and make parking hassles of the past obsolete. We do this by creating innovative solutions that connect parking and mobility ecosystems, eliminating friction while maximizing convenience and efficiency.
At ParkMobile we offer agile frameworks and incentives for innovators and problem solvers, all at the perfect spot for work and play at the heart of midtown Atlanta. We’re experiencing exciting growth. We’re looking for more people to join our team and help shape a product used by more than 60 million people.
What You’ll Do
As the Manager, Client Operations, you will oversee projects and initiatives that support ParkMobile’s Account Management and Client Services teams driving operational excellence and ensuring seamless client experiences. Reporting to senior leadership, you will play a key role in developing strategies and programs that empower our client-facing teams to excel. This is an exceptional opportunity for a strategic thinker and collaborative leader who thrives in a dynamic environment.
Develop and implement operational strategies to optimize performance across client-facing teams.
Analyze data and evaluate processes to identify opportunities for continuous improvement, creating actionable recommendations.
Partner with cross-functional leaders to design and execute initiatives that enhance client satisfaction and streamline workflows.
Oversee the effective utilization of tools such as Salesforce, Agiloft, and Looker to maximize team efficiency and outcomes.
Manage the Account Operations team, providing hands-on leadership and mentorship to foster growth and accountability.
Act as a liaison between client-facing teams and other internal departments to align resources and priorities.
Who You Are
Proven leader with 5 years of experience in operations, client services, or a related field.
Experience managing and mentoring a team, with a demonstrated ability to inspire and drive results.
Based in Atlanta, GA.
Bachelor’s degree in business, communications, marketing, or a related field (preferred).
Strong analytical skills with the ability to evaluate data, processes, and systems for improvement opportunities.
Exceptional organizational skills and the ability to manage complex projects across multiple stakeholders.
Excellent verbal and written communication skills, with confidence in presenting to senior leaders.
Proficiency in tools like Salesforce, Agiloft, Looker, or similar platforms (preferred).
Thrives in a fast-paced environment with changing requirements and priorities.
A self-starter with a positive, optimistic attitude and a passion for innovation.
We know there’s no such thing as a “perfect" candidate. We’re all a work in progress and are growing new skills and capabilities all the time. ParkMobile welcomes those who are passionate about learning and evolving. If this looks like a role where you could do work that excites you, we hope you’ll apply.
What you’ll enjoy about joining our Team
We believe in work/life balance. Seriously. Our team members’ well-being is just as important to us as their work. We are humans first, employees second. We offer a ton of competitive perks, including:
Unlimited PTO
Medical, dental and vision coverage
401K Matching
Casual Dress
Paid Parental Leave
Learning and Development Opportunities
Company Social Events - happy hours, outings, and more
About ParkMobile
At ParkMobile, we aim to build an inclusive culture where differences are used to inform better creative, strategic, and business decisions. We actively seek diversity of backgrounds, education, beliefs, and ways of thinking. We look to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. ParkMobile is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
