What are the responsibilities and job description for the Warranty Process Manager for Automotive Industry position at ParkOhio Holding Corp.?
Job Summary:
We are looking for an experienced Automotive Warranty Engineer to join our team at ParkOhio Holding Corp. This role involves developing and implementing warranty policies and procedures, analyzing warranty data, and collaborating with cross-functional teams to resolve warranty claims.
Key Responsibilities:
- Manage and optimize warranty processes.
- Analyze and interpret warranty data to identify trends and opportunities for improvement.
- Collaborate with cross-functional teams to resolve warranty claims.
- Develop and maintain warranty reports and dashboards.
- Travel to customer and manufacturing locations for part reviews and investigations.
- Conduct thorough investigations and provide technical analysis and reports.
- Support problem-solving and verification of corrective actions.
- Ensure compliance with industry standards and regulatory requirements.
- Provide technical guidance and support to manufacturing locations and customers.
- Presentation of warranty performance reports.
Requirements:
- Bachelor's degree in Automotive Engineering or a related field.
- Minimum 5 years of experience in warranty engineering or quality assurance.
- Familiarity with OEM warranty management systems.
- Proficiency in relevant customer warranty portals and procedures.
- Strong analytical skills and ability to interpret complex data.
- Excellent communication and interpersonal skills.
- Proficiency in MS Office and relevant software tools.
- Detail-oriented with strong organizational skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of industry standards and regulatory requirements.
- Up to 50% travel required to customer and manufacturing locations.
