TPWD - Customer Service Representative I (Fluctuating Hours)

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

Documentation must be attached to the application before military preference can be granted.

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Brett McKenzie, (940) 300-4922

PHYSICAL WORK ADDRESS: Ray Roberts Lake State Park - Johnson Branch Unit, 100 PW 4153, Valley View, Texas 76272

GENERAL DESCRIPTION:

Under the direction of the Office Manager/Team Leader, this position performs entry-level to routine customer service work including general clerical duties, customer service and providing information to the public for Ray Roberts Lake State Park – Johnson Branch Unit. Duties include, assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE: Position may fluctuate between full-time/part-time hours based on operational needs.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

No experience required.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid state driver's license.

PREFERRED QUALIFICATIONS:

Experience:

One year experience in areas such as general clerical, cash handling or customer service.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic math calculations;

Knowledge of accounting/accountability of revenue collection;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in basic report writing for completing various daily and weekly reports;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash and account for revenue collected;

Ability to handle multiple tasks effectively;

Ability to perform general routine office cleaning;

Ability to work independently with little or no supervision;

Ability to work as a member of a team;

Ability to prepare and maintain detailed records, files and reports;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work 10-40 hours per week, includes fluctuating hours and various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;

Required to adjust to changing schedules;

This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates;

Must conform to TPWD dress and grooming standards, work rules, and safety procedures;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Non-smoking environment in all State building and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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