TPWD - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

Documentation must be attached to the application before military preference can be granted.

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Carrie Schaefer, (325) 628-3240

PHYSICAL WORK ADDRESS: Colorado Bend State Park, 1201 Colorado Park Road, Bend, TX 76824

GENERAL DESCRIPTION:

Under the direction of the park Office Manager, this position performs routine (journey-level) customer service work and is responsible for providing information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated campsite registration, accounting for daily revenue and ancillary product sales; clerical duties that include preparation of reports, and processing of correspondence; and general cleaning of the Headquarters and restrooms. Operates credit card machine, campsite registration and computer sales machine. Works with computer applications such as Windows, Word and Excel. Works under close supervision, with minimal latitude for the use of initiative and independent judgement. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

One year of experience in general clerical, cash handling or customer service work.

Licensure:

Must possess or be able to obtain, within 30 days of employment, a valid State driver’s license.

PREFERRED QUALIFICATIONS:

Experience:

One year of clerical experience in clerical work such as accounting, typing, filing, record keeping, and data entry;

One year of experience in use of automation equipment or word processing and spreadsheet equipment and software;

One year of experience in customer service;

One year of experience working with the public and handling money;

Note: Experience may have occurred concurrently.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work in a fast-paced, stressful environment;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to work effectively with other staff members;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with the employee safety program.

WORKING CONDITIONS:

Required to work in a high visitation public park with overnight camping;

Required to adjust to changing work schedules;

Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;

May be required to drive a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD dress and grooming standards, work rules and safety procedures;

Non-smoking environment in all State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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