TPWD - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

Documentation must be attached to the application before military preference can be granted.

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Melissa Kneese, (830) 644-2252 ext. 228

PHYSICAL WORK ADDRESS: LBJ State Park & Historic Site, 199 Park Road 52, Stonewall, TX 78671

GENERAL DESCRIPTION:

Under the direction of the Park Superintendent and daily supervision of the Park Store Manager, this position performs entry-level to routine customer service work. Provides support for the park Visitor Center Complex, Park Store, Park Office and Aquatic Complex. Performs routine clerical work; maintains files; books park interpretive tours and reservations; assists with inventory control; merchandising and sales in park store. Responsible for providing customer service and information to the public in person, on the telephone, and in writing; revenue collection; permit sales; automated registration system, accounting for daily revenue and ancillary product sales; preparation of reports, and processing of correspondence; and general cleaning of the Headquarters. Operates credit card machine, registration computer system, and general office equipment. Assists with interpretive park programs, volunteer program, and park special events. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED

Experience:

Three years of experience in such areas as general clerical, cash handling or customer service work.

Licensure:

Applicant must possess a valid State driver’s license.

PREFERRED QUALIFICATIONS:

Experience:

Three years of experience in use of automation equipment or word processing and spreadsheet equipment and software.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of clerical and office practices;

Knowledge of telephone procedures and etiquette;

Knowledge of basic mathematics;

Skill in using MS Word, Excel and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work as a member of a team;

Ability to work under stress during peak workload periods;

Ability to use reservations/registration system and Internet;

Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.;

Ability to conduct work activities in accordance with the employee safety program.

WORKING CONDITIONS:

Required to work 40 hours per week, includes various schedules, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturday and Sunday and holidays;

Required to adjust to changing work schedules;

May be required to operate a State vehicle;

Required to travel 5% with possible overnight stays;

Must conform to TPWD work rules, safety procedures and dress/grooming standards;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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