What are the responsibilities and job description for the TPWD - Customer Service Representative I position at PARKS AND WILDLIFE DEPARTMENT?
TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.
Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.
Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
- More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.
Required forms that will need to be attached with application for Military Employment Preference:
- Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
- Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
- Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
- Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
- Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
HIRING CONTACT: Annie Hiniker, (940) 328-1171 ext. 228
PHYSICAL WORK ADDRESS: Lake Mineral Wells State Park, 100 Park Road 71, Mineral Wells, TX 76067
GENERAL DESCRIPTION:
Under the direction of the Office Manager, this position performs entry-level to routine customer service work including assisting with the daily office operations and clerical duties for Lake Mineral Wells State Park. Duties include, processing correspondence, report preparation and answering telephones. Performs revenue collection, license and permit sales, automated visitor registration and reservations. Provides information to park visitors. Responsible for the general routine cleaning of park headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
MINIMUM QUALIFICATIONS:
Education:
Graduation from High School or GED.
Experience:
None required.
Licensure:
Applicant must possess a valid State driver’s license, at the time of hire.
PREFERRED QUALIFICATIONS:
Experience:
One year of clerical experience such as accounting, typing, filing, record keeping and data entry.
One year of experience in use of automation equipment or word processing and spreadsheet equipment and software.
One year of experience in customer service.
One year of experience working with the public.
One year of experience handling cash.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures.
Knowledge of administrative and clerical procedures.
Knowledge of basic mathematics.
Knowledge of telephone procedure and etiquette.
Skill in using MS Word, Excel and Outlook.
Skill in effective verbal and written communication.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
Skill in managing several projects simultaneously.
Ability to handle complaints, emergencies, stressful work environments and high volumes of people courteously and effectively.
Ability to work under stressful conditions.
Ability to accurately handle cash and account for revenue collected.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to learn an on-line registration system.
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS:
Required to work in a high visitation public park with overnight camping;
Required to work 40 hours per week, includes various schedules with hours other than 8:00 am to 5:00 p.m. and days off other than Saturdays, Sundays and holidays;
Required to adjust to changing schedules;
Required to perform manual labor including, lifting supplies and materials up to 20 lbs.;
May be required to operate a State vehicle;
Required to travel 5% with possible overnight stays;
Must conform to TPWD dress and grooming standards, work rules and safety procedures;
Non-smoking work environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
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