What are the responsibilities and job description for the TPWD - Customer Service Representative I position at PARKS AND WILDLIFE DEPARTMENT?
TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE:
All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.
Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.
Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
MILITARY OCCUPATIONAL SPECIALTY CODES:
Job Classification
Service
Military Specialty
Customer Service Representative I-V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I-V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I-V
Coast Guard
YN, PERS
Customer Service Representative I-V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I-V
Air Force
3F1X1, 3F5X1
- More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
MILITARY EMPLOYMENT PREFERENCE:
If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.
Required forms that will need to be attached with application for Military Employment Preference:
- Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
- Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
- Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
- Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders.
- Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
BENEFITS:
Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
HIRING CONTACT: Phil Salonek, (432956) 258-4474
PHYSICAL WORK ADDRESS: Monahans Sandhills State Park, 2500 I-20 East, PO Box 1738, Monahans, 79756
GENERAL DESCRIPTION:
Under the general supervision of the Office Manager, Customer Service Representative I, performs entry-level to routine customer service work. Responsible for performing various clerical and administrative duties, front desk operations, revenue collection and accounting for daily revenue for Monahans Sandhills State Park. Provides customer service, information and assistance to park visitors and general public. Prepares correspondence regarding park related matters including personnel, purchasing, in-house memos and outside correspondence. Processes and distributes incoming and outgoing mail. Maintains office supplies and inventories. Prepares daily, weekly, monthly, and annual reports and any additional reports required by the Regional office and Austin headquarters. Performs revenue collection, license and permit sales, automated campsite registration, accounts for daily revenue, fiscal control and ancillary product sales. Operates credit card machine, campsite registration computer and license sales machine. Duties include but are not limited to preventative maintenance (cleaning/inspecting) foyers, restrooms and front desk area. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned.
MINIMUM QUALIFICATIONS:
Education:
Completion of 8th grade.
Experience:
Three years experience in general clerical, cash handling or customer service.
Licensure:
Must possess a valid State driver’s license.
PREFERRED QUALIFICATIONS:
Education:
Graduation from High School or GED
Experience:
One year experience in areas such as general clerical, customer service, front desk reception or cash handling.
Experience in accounting, record keeping, typing or data entry.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures.
Knowledge of basic mathematics.
Knowledge of administrative and clerical procedures.
Knowledge of basic custodial duties.
Skill in effective verbal and written communication.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts.
Skill in using MS Word, Excel and Outlook.
Skill in using standard office equipment.
Skill in managing several projects simultaneously.
Skill in making independent, sound, timely decisions.
Skill in preparing reports
Skill in training others.
Ability to handle cash transactions accurately and account for revenue collected.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to handle multiple tasks.
Ability to work under stressful conditions.
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities.
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS:
Required to work in a public park with overnight camping and day use.
Required to work 40 hours per week, includes flexible schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
Required to travel 5%.
Must conform to TPWD dress and grooming standards, work rules and safety procedures.
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER
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