TPWD - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE:

If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.

Required forms that will need to be attached with application for Military Employment Preference:

Documentation must be attached to the application before military preference can be granted.

BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Luanne Field, (830) 833-4333 ext. 1035

PHYSICAL WORK ADDRESS: Blanco State Park, 101 Park Rd 23, Blanco, TX 78606

GENERAL DESCRIPTION:

Under the direction of the Park Office Manager, this position performs entry-level to routine customer service work. Responsible for providing clerical and customer service support for Blanco State Park. Performs front desk and registration operations, recordkeeping, inventory control, merchandising, and sales. Ensures visitors experience quality customer service and provides information to park guests. Responsible for collection, license and permit sales, automated campsite registration, and accounting for daily revenue. Assists with interpretive programs, volunteer programs, and special events. Provides support to park facilities and office. Performs general routine cleaning. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

MINIMUM QUALIFICATIONS:

Education:

Graduation from High School or GED.

Experience:

Three years experience in general clerical, cash handling, or customer service.

Licensure:

Applicant must possess a valid class ‘C’ Texas driver’s license.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Knowledge of telephone procedures and etiquette;

Skill in using MS Word, Excel, and Outlook;

Skill in effective verbal and written communication;

Skill in using standard office equipment;

Skill in providing quality customer service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Skill in managing several projects simultaneously;

Ability to work as a member of a team;

Ability to work independently with little or no supervision;

Ability to handle large volumes of people;

Ability to handle cash transactions accurately and account for revenue collected;

Ability to make independent, sound, timely decisions;

Ability to maintain confidentiality;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to accurately follow instructions;

Ability to work effectively with other staff members and volunteers;

Ability to respond to public inquiries in a timely manner;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS:

Required to work in a high visitation park with overnight camping;

Required to work 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;

Required to adjust to changing schedules;

Must conform to TPWD dress and grooming standards, work rules, and safety procedures;

Required to travel 5% with possible overnight stays;

May be required to operate a State vehicle;

Non-smoking environment in State buildings and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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