Job Summary :
The Manager in Training (MIT) program offers college graduates comprehensive training experience designed to prepare them for a permanent role as a hotel operations manager. Upon successful completion of the program (approximately 6 to 12 months), the MIT will be offered a permanent management position at one of our PHG properties, matched to their strengths.
The MIT is a regular, full-time, exempt salaried position based in Raleigh, NC, and may require extended travel to other PHG hotels. The rotational program allows participants to gain hands-on experience in all hotel operations, including front office, housekeeping, accounting, and food & beverage, with exposure to human resources, sales, and revenue management.
All MITs enjoy a competitive salary package, complemented by a food stipend and housing reimbursement (when applicable), offering exceptional support for a seamless and rewarding experience.
Supervisory Responsibilities :
- To be determined based on work assignment.
Duties and Responsibilities :
Rotate through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.Develop skills and leadership under the guidance of the General Manager and other departmental leader through hands-on work and shadowing.Assist General Managers, Sales teams, and other department heads as needed or directed by management.Learn the operational workings of each department by observation of team members, participation in meetings, asking questions, and special departmental projects.Provide input into the development and implementation of services and processes.Comply with company policies and procedures of each department in a satisfactory manner.Assist each department head with assigned operational functions and help with strategic plan for the department.Completing tasks by utilizing and learning systems, tools, equipment, and software that apply.Assist in the implementation of strategies for meeting goals in the areas of revenue generation, market share performance, guest satisfaction scores and net operating income.Participate in hotel openings and serve as part of the pre-opening team, contributing to the successful launch and operational setup of new properties.Other duties as assigned.Required Skills and Abilities :
Demonstrated ability to interact professionally and courteously with management, team members, guests, and the public.Strong verbal and written communication, presentation, and interpersonal skills for cultivating relationships with diverse associates and customers.Proven capability to work efficiently and independently in a fast-paced, high-energy environment while maintaining attention to detail and accuracy.Knowledge of revenue generation, profit / loss principles, and effective use of business computer systems.Commitment to enforcing hotel standards, policies, safety practices, and ensuring the confidentiality of sensitive data.Excellent teamwork and guest service skills with a proactive, self-motivated work ethic.Education and Experience :
B.S. or B.A. Degree with a Major in Hospitality or Hospitality-related field (external applicants) or at least 2 years of progressive hotel experience (internal applicants).At least 2 years of experience working in hotel operations as part-time or full-time employee or Internship.Will have had prior leadership experience (at work or in the classroom environment).Physical Requirements :
Ability to stand, sit, bend, and kneel for extended periods.Ability to lift at least 25 pounds.Must have the ability to travel for extended periods of time.Work hours to include evenings, weekends, and holidays.
