What are the responsibilities and job description for the Collison Center Estimator position at Parks Lincoln of Tampa?
About Us
Parks Motor Group was founded in April of 1975 by Jack Parks with the inception of Northgate Lincoln Mercury in Tampa, Florida; changing it's name in January of 2011 to Parks Lincoln of Tampa. In June 1983, Jack Parks' son Ron Parks acquired Heritage Ford in Wesley Chapel, Florida and Stadium Toyota Tampa in the early 1990's.
What We Offer
- Health, dental and vision insurance
- 401(k
- PTO Paid Vacation
- Paid while in training
- Best pay plan in town
- Wireless discounts
- Employee purchase and service discounts
- Legal assistance program
- Paid and personalized training with department manager
- Career progression with a heavy focus on internal promotions
- Florida hospital wellness discount
- An opportunity to define yourself and your career
Purpose of the Role: Greet clients and assess their needs, while assisting them in navigating the process of having their vehicle repaired. Customer service is our top priority. Estimator to follow repair through from start to finish updating the client every step of the way. Working with insurance companies to complete an accurate and thorough repair estimate, quality check the repairs prior to releasing vehicle to the client.
This role is critical because it is the face of our collision center, we want every client to feel Wowed and informed during the repair process, the estimator needs to understand and sympathize with the difficulty of their situation. We want the clients confident that we will restore their vehicle back to pre-accident condition all while keeping them updated and informed.
Responsibilities
- Work with collision technician to identify any additional damage and the best possible repair plan
- Check in vehicle with client, reviewing any possible prior damage and get proper paperwork signed
- Keep client updated and informed during entire process, utilizing positive client service relations
- Communicate effectively with insurance companies
- We are a team and we need a team player
Qualifications
- Must have 2 years estimating experience
- Experience with CCC, experience with Mitchell a plus
- Must have excellent client relations and communication skills
- Valid Driver's License, Clean drug screening and clean background
- Familiarity with various insurance guidelines
- Organized self motivated professional personality
