Product Manager

We’re seeking an enthusiastic, focused, and experienced Product Manager possessing proven business acumen and technical/technology expertise to join our growing Product team. You will be working on programs and initiatives for global restaurant brands in the quick service and casual dining space.

Down in the weeds…
• Define and manage the development of branded commerce and engagement solutions on web and mobile applications
• Actively engage customers and key stakeholders to drive business requirements definition
• Assess and manage scope of work, decomposing high level business requirements into epics and stories
• Collaborate with sales, account management, marketing, design, data analytics, and engineering throughout the client product development lifecycle
• Keep stakeholders informed of progress; ensure executive sponsors and others are aware of any potential roadblocks or inability to deliver as committed
• Test and monitor for customer and user satisfaction, resolve issues through process analysis, application activity, reviews, and customer feedback
• Lead client product enhancements process through review, prioritization, product development milestones, product launch, and results measurement
• Create user training and on-going support documentation, and facilitate training sessions
• Work both independently and in a team setting while delivering high quality work in a consistent manner in an Agile/Scrum environment

Required Skills & Experience
• 3 years’ experience:
• As a product manager/product owner for consumer, e-commerce, web and/or mobile applications
• Experience in a SCRUM/Agile environment writing epics and stories as a product owner
• Analyzing, clarifying, and translating client business and functional requirements
• Managing scope of work and change management efforts
• Knowledgeable, and hands-on expertise in:
• Business process and data analysis, functional design, modeling, product development processes, and software testing
• Shipping products from start to finish, concept to launch
• Execution of product roadmaps
• Writing and publishing release notes and product feature documentation
• Coordinating and managing enterprise scale SaaS based software solutions
• Documenting current and future state business process flows
• Technical troubleshooting and problem solving
• Customer focused with high quality standards
• Excellent written and oral communication skills
• Strong preference for candidates with experience working directly with or in a consultative role with a SaaS based, e-commerce organization
• Bachelor’s degree in relevant field of work
• Ability to travel as business needs demand