Job Description
Job Description
As a Customer Service and Sales Support Representative, you will be the first point of contact for our customers. You will provide outstanding service by addressing inquiries, entering orders, resolving complaints, and ensuring that customers have a positive experience with our company. This role is essential to building and maintaining strong customer relationships and requires excellent communication and problem-solving skills.
Responsibilities :
Always maintain a positive and professional attitude towards customers and co-workers.
Enter sales orders received via phone, email, or sales representative.Communicate with customers through various channels regarding shipping, invoices, and backorders.Handle complaints, provide appropriate solutions, and offer alternatives to meet customer needs.Build and maintain sustainable relationships with customers and co-workers.Customer Service Excellence :Ensure customer satisfaction and provide professional support.
Service and support existing accounts.Manage a large volume of inbound calls and orders.Reporting and Support :Run a variety of daily and weekly reports.
Assist other CSRs / ISRs with order entry, phone calls, and report generation.Territory and Account Management :Assist ISRs, OSRs, and logistics team in managing all aspects of the assigned territory
Help manage assigned territory, including final calls, and be contact for logistics team.Culture and Work Environment :Actively engage in and adhere to company’s ownership behaviors.
Participate in and maintain a positive work environmentSet an example of commitment, customer service excellence, work ethic, and personal character.Product Knowledgement :Gain an in-depth knowledge of the company’s products and services
Learn product features, benefits, and applications.Identify complimentary products and upsell to customer’s when ordering core productsQualifications :
Knowledge, Skills, and Abilities :
Strong customer service skills, both in-person and virtually.Self-motivated, capable of working independently and within a team.Comfortable in a fast-paced environment.Superior organizational and time management skills.Proficiency in Microsoft Office.Limited or no industry experience regarding product lines and ERP systems.Experience :
0-3 years of industry experience.Proven track record of high performance in a fast-paced environment.Demonstrated customer service experience.Proficiency with Microsoft Office products.Experience with inbound and outbound calls.Experience with Infor software preferred.Benefits :
Medical, Dental, VisionLife, Short- & Long-Term DisabilityOptional Voluntary BenefitsEmployee Stock Ownership Plan (ESOP)401K Program
