What are the responsibilities and job description for the Sales Support Associate- LBM position at Parksite?
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The Sales Support Associate is responsible for providing customer service to both internal and external customers through various activities. Responsibilities will include answering customer calls and providing prompt issue resolutions; data entry, preparing reports and processing new accounts and orders
RESPONSIBILITIES:
- Servicing existing and potential customer through inbound call management, order processing and add-on sales
- Use active listening and sales techniques to identify customer product needs and provide solutions
- Resolving customer problems, investigating issues, and utilizing supervisor for resolution when needed
- Working in tandem with the inside and outside sales reps to provide best possible account coverage
- Achieving product and territory knowledge essential to building customer relationships
- Being able to negotiate terms of sale, price and quantity with customer
- Actively recording data and activities with customers/prospects in Salesforce
- Monitoring order margins through supplier rebate program management
QUALIFICATIONS:
Knowledge, Skills and Abilities:
- Strong customer service skills both in person and virtually
- Self-motivated and functions well independently as well as within in a team
- Comfortable in multi-tasking environment
- Superior organizational and time management skills
- Microsoft Office experience
Experience:
- 2 years of customer service experience
- Proficient with Microsoft office products
- Inbound and outbound call experience
- Pronto experience preferred
WORK ENVIRONMENT:
- Office environment – team orientated
