What are the responsibilities and job description for the Sales Support Associate- LBM position at Parksite?
Job Description
Job Description
Become an Employee Owner with Parksite! Earn more from your hard work!
The Sales Support Associate is responsible for providing customer service to both internal and external customers through various activities. Responsibilities will include answering customer calls and providing prompt issue resolutions; data entry, preparing reports and processing new accounts and orders
RESPONSIBILITIES :
- Servicing existing and potential customer through inbound call management, order processing and add-on sales
- Use active listening and sales techniques to identify customer product needs and provide solutions
- Resolving customer problems, investigating issues, and utilizing supervisor for resolution when needed
- Working in tandem with the inside and outside sales reps to provide best possible account coverage
- Achieving product and territory knowledge essential to building customer relationships
- Being able to negotiate terms of sale, price and quantity with customer
- Actively recording data and activities with customers / prospects in Salesforce
- Monitoring order margins through supplier rebate program management
QUALIFICATIONS :
Knowledge, Skills and Abilities :
Experience :
WORK ENVIRONMENT :
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