What are the responsibilities and job description for the OP Therapy Access Rep position at Parkview Health?
Summary:
Responsible for providing exceptional customer service, patient registration, insurance verification, and scheduling for multiple providers in a fast-paced environment. Manages phone inquiries, coordinates therapy visits and testing, and ensures accurate patient and insurance information. Facilitates communication between physician offices, patients, and ancillary departments while following scheduling protocols. Ensures proper documentation and pre-certifications are completed, supporting efficient and high-quality patient care. Adheres to Parkview Health’s Standards of Behavior, delivering service excellence.
Qualifications:
Education: High school diploma or equivalent (GED) required. Medical terminology knowledge preferred.
Experience: Minimum of two years in a medical office, call center, customer service, or clerical setting preferred.
Technical Skills:
Proficiency in general computer use, internet navigation, and Microsoft Office applications.
Strong keyboarding skills and ability to operate multi-line phones and standard office equipment.
Communication & Organizational Skills:
Excellent verbal and written communication skills.
Professional telephone etiquette.
Strong organizational and problem-solving abilities.
Ability to multitask while maintaining attention to detail.
Professionalism:
Must be adaptable, creative, and forward-thinking when faced with challenges.
Adherence to the clinic/facility dress code is expected.
Willingness to work at different locations as assigned.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a OP Therapy Access Rep?
Sign up to receive alerts about other jobs on the OP Therapy Access Rep career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the OP Therapy Access Rep.
Click the checkbox next to the jobs that you are interested in.
