What are the responsibilities and job description for the PBHI Crisis Call Sv Specialist position at Parkview Health?
Summary
The Crisis Call Specialist provides 24/7 support to individuals in crisis, offering immediate phone-based assistance and connecting callers to appropriate care. Responsibilities include assessing risk, coordinating with mental health services, scheduling appointments, and providing information about community resources. This role ensures timely, compassionate care and supports Parkview Health’s commitment to service excellence and high-quality performance.
Education
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High school diploma or GED required
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Bachelor’s degree in a human services field preferred
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Training and competency in the Columbia Suicide Severity Rating Scale (C-SSRS) required upon hire
Licensure/Certification
NA
Experience
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Minimum of two years’ experience in healthcare, mental health, substance use, or human services required
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Experience in a psychiatric hospital or crisis response setting preferred
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Familiarity with Microsoft Office Suite and Epic is preferred
Other Qualifications
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Must be available to work flexible hours, including evenings and weekends
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Strong verbal and written communication skills required
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Must be able to lift 50 pounds independently and assist with lifting up to 100 pounds
