What are the responsibilities and job description for the Service BDC Representative/Receptionist position at Parkway Family KIA?
Job Summary: The ideal candidate will have a passion for customer service. The candidate will genuinely believe their role makes a difference with each customer. This role does require that the candidate has excellent communication skills and the ability to work well with others in a fast-paced environment.
About Us: Parkway is locally owned and operated. We have been in the Houston area for more than 40 years. We have three locations… Parkway Chevrolet, Parkway Family Kia, and Parkway Family Mazda. We operate elite, state-of-the-art service departments.
Benefits
- Medical, Dental and Vision
- Life and Short-Term Disability
- Continuous Improvement Training
- 401K with Match
- Paid Vacation
- Paid Holidays
- Employee Discounts on Parts, Services and Vehicles
- Opportunities for Growth
Essential Duties
- Performs administrative duties
- Receive inbound client calls for service-related issues.
- Facilitate specific appointments for the service advisors.
- Perform outbound service campaign calls.
- Follow detailed scripts for inbound/outbound calling.
- Confirm all scheduled appointments.
- Maintain defined service retention and meet all required goals.
- Conduct business in a variety of traditional and non-traditional methods, such as email, telephone, in-person appointments, and others.
- Effectively utilize lead management tools to maintain repeat and referral business.
- Supports the marketing initiatives of the dealership by relaying promotions by phone.
- Checks systems frequently and responds to inquiries immediately; promptly and accurately enter all customer inquiry data into the CRM.
- Respond to customer inquiries with courtesy, accuracy, and professionalism.
- Other duties as assigned.
Requirements
- Valid Driver's License with a clean driving record
- 2 years of customer service experience
Parkway Family Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
