What are the responsibilities and job description for the Service advisor position at Parkway Family Mazda?
Description
We are seeking a dedicated and friendly Service Advisor to join our team at Parkway Family Mazda.
In this role, you will be responsible for providing exceptional customer service to our valued clients and ensuring that all their automotive service needs are met.
You will serve as the main point of contact for customers, coordinating service appointments, providing accurate estimates, and keeping customers informed about the progress of their service requests.
Requirements :
- Prior experience in a customer service role, preferably within the automotive industry
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to work efficiently in a fast-paced environment
- Proficiency in utilizing computer software and systems
Job Type : Full-time
Benefits :Full benefit package after 60 days
Vacation eligible after 1 year of full time employment
Responsibilities
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes "promised time." Checks with dispatcher, if necessary.
Establishes customer's method of payment.
Obtains credit approval, if necessary.
Notifies dispatcher of incoming work.
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas.
Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
Supervises all cleaning and prepping of new and used vehicles.
Maintains a professional appearance.
Keeps work area clean.
Schedule :
- Every weekend
- Monday to Friday
Work Location : In person
Last updated : 2024-11-23