Patient Care Coordinator - On site first 6 months, then hybrid model

POSITION SUMMARY

The Patient Care Coordinator must maintain a high level of interaction with Specialty Pharmacy patients and Physicians to ensure the prescriptions are being filled, delivered correctly and administered accurately. The ideal candidate will have experience in medical administration and patient services, ensuring the smooth coordination of patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for patients, families, and healthcare provider.
• Communicates with patients, as needed, based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional including but not limited to: nurses, pharmacists, or supervised pharmacy interns.
• Maintains documentation of calls to and from patients. Enters information in Asembia1 or similar program.
• Contacts patients to schedule deliveries, confirm address, inform of any co-payment involved and notify of payment responsibilities.
• Refers under/uninsured patients to appropriate patient assistance programs and helps with applications.
• Enroll eligible patients in copay assistance programs or foundations where applicable.
• Utilize medical terminology and electronic health record systems RX30, Citus effectively.
• Keeps current with new treatment trends.
• Communicates patient status to physician’s offices/clinics and pharmacy staff.
• Maintain confidentiality and adhere to HIPAA regulations.
• Performs other duties and responsibilities as assigned.

EDUCATION AND EXPERIENCE:

• High school diploma or general education degree (GED) required.
• One (1) year of customer service experience required.
• Previous insurance experience and medical or pharmacy background preferred.
• Must possess a strong sense of urgency and attention to detail.
• Excellent communication skills both written and verbal required along with interpersonal skills.
• Demonstrated ability to prioritize multiple tasks to meet deadlines.
• Demonstrated ability to interact in a collaborative manner with other departments and teams.
• Strong critical thinking and problem solving skills required.
• Capacity to work with limited supervision and support, in a rapidly changing and fast paced environment.
• Strong capabilities with gathering and analyzing information skillfully while exhibiting sound and accurate judgment.
• Understanding of HIPAA regulations and patient privacy laws
• Bi-lingual a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends
• Overtime

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person