What are the responsibilities and job description for the Customer Experience Associate position at Parkway Phone Repair?
Overview
We are seeking a dedicated and enthusiastic Customer Experience Associate to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive experience. Your ability to communicate effectively and handle inquiries will be crucial in fostering strong relationships with our customers. We value individuals who are passionate about client services and are eager to contribute to our mission of delivering outstanding customer support.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of service.
- Provide support for client services, addressing questions and resolving issues efficiently.
- Conduct outbound calling to follow up on customer inquiries and gather feedback.
- Maintain accurate records of customer interactions through data entry in our systems.
- Utilize phone etiquette skills to create a friendly and professional atmosphere during all communications.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Assist in sales initiatives by identifying opportunities for upselling or cross-selling products and services.
- Support multilingual customers by providing assistance in their preferred language when applicable.
Qualifications
- Strong communication skills with the ability to convey information clearly and effectively.
- Bilingual or multilingual abilities are highly desirable, enhancing our ability to serve diverse clients.
- Familiarity with data entry processes and attention to detail is essential for maintaining accurate records.
- A proactive approach to problem-solving with a focus on customer satisfaction.
- Previous experience in sales is a plus, as it aligns with our goal of enhancing client relationships through effective service.
- Demonstrated understanding of phone etiquette and professionalism in all interactions.
Join us as we strive to provide an unparalleled customer experience!
Job Type: Full-time
Pay: $20.26 - $21.08 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Supplemental Pay:
- Signing bonus
Work Location: In person
Salary : $20 - $21