Assistant Site Manager - Pell City, North

Summary/Objective:

The Assistant Site Manager is responsible for supporting the Site Manager in overseeing the daily operations of the car wash. This includes ensuring that all team members are properly trained, executing day-to-day tasks, adhering to Standard Operating Procedures (SOPs), and maintaining a high level of customer service. The Assistant Site Manager also plays a key role in ensuring that the car wash facility is clean, well-maintained, and operational at all times. This individual will lead by example, fostering a culture of accountability and excellence within the team.

Essential Duties and Responsibilities:

1. Leadership & People Management

• Team Training & Development:
  • Assist the Site Manager in training staff, and getting them certified on customer service, equipment use, cleaning protocols, safety procedures, and sales techniques.
  • Provide ongoing coaching to team members to ensure they are consistently meeting performance standards.
• Performance Accountability:
  • Ensure that all employees are following the SOPs and meeting expectations regarding customer service and operational procedures.
  • Provide immediate feedback to team members when issues arise and assist the Site Manager with corrective actions when necessary.
• Staff Support:
  • Act as a leader on the floor, helping team members solve problems, answer questions, and address operational challenges during busy periods.
  
  

2. SOP Implementation & Operational Management

• Standard Operating Procedures (SOPs):
  • Ensure that all staff members are following the SOPs at all times, including safety protocols, customer service guidelines, and equipment use procedures.
• Day-to-Day Operations:
  • Assist the Site Manager in leading the day-to-day operations of the car wash, ensuring smooth workflows and a positive customer experience.
  • Step in for the Site Manager in their absence to ensure that operations continue without disruption.
  
  

3. Facility Maintenance & Cleanliness

• Site Cleanliness & Upkeep:
  • Ensure the entire facility is clean and well-maintained, including wash tunnels, vacuums, restrooms, and parking lots.
  • Actively monitor and perform cleaning tasks to maintain a high standard of cleanliness throughout the day.
• Equipment Maintenance:
  • Assist in monitoring the performance of car wash equipment and reporting any maintenance issues to the Site Manager.
  • Perform basic troubleshooting and maintenance tasks to ensure equipment is operational at all times.
  
  

4. Customer Service Excellence

• Customer Engagement:
  • Ensure that every customer is greeted promptly, treated respectfully, and provided with a high-quality service experience throughout their visit.
  • Act as the first point of contact for customer concerns, working to resolve issues quickly and effectively before escalating them to the Site Manager.
  
  

5. Scheduling & Labor Management Support

• Labor Management:
  • Assist in managing the daily staffing levels, ensuring that labor is efficiently allocated to meet customer traffic demands.
  • Step in as needed to cover shifts or adjust staff responsibilities to ensure smooth operations.
  • Collaborate with the Site Manager to monitor and adjust staffing in real-time during slower periods.
  
  

6. Inventory & Safety Management

• Inventory Control:
  • Assist in managing inventory by ensuring supplies are used properly and efficiently, reporting low stock levels to the Site Manager in a timely manner.
  • Conduct routine inventory checks and ensure that staff are following proper inventory usage procedures.
• Safety Management:
  • Support safety initiatives and ensure that all team members follow safety protocols at all times.
  • Participate in regular safety meetings, and assist the Site Manager in enforcing safety compliance across the team.
  • Ensure the facility remains compliant with safety regulations and that any potential hazards are addressed immediately.
  
  

7. Performance & KPI Monitoring

• KPI Monitoring:
  • Work alongside the Site Manager to monitor key performance metrics (KPIs) such as customer conversion rates, labor efficiency, and site cleanliness.
  • Help track team performance against these KPIs, and work with the Site Manager to improve metrics where necessary.
• Health Checklist Compliance:
  • Assist the Site Manager in completing and reviewing the weekly Health Checklist, ensuring that the site consistently scores above 80% for operational effectiveness, cleanliness, and safety.
  
  

8. Reporting & Communication

• Daily Check-ins:
  • Participate in daily check-ins with the Site Manager to discuss performance metrics, operational concerns, and staff development opportunities.
• Customer Feedback:
  • Collect and report customer feedback to the Site Manager, ensuring that any issues are logged and addressed.
  
  

Qualifications & Skills:

• Proven experience in operations management or a similar role, preferably in a customer-focused, fast-paced environment.
• Demonstrated leadership ability and experience managing staff, including hiring and performance management.
• Strong organizational skills with the ability to multitask and prioritize.
• Knowledge of standard inventory practices and cost control measures.
• Basic technical knowledge for equipment maintenance is a plus.

Knowledge, Competencies and Abilities:

• Customer Service: Knowledge of principles and processes for providing excellent customer service.
• Leadership: Ability to lead, motivate, and manage a team effectively.
• Communication: Strong verbal and written communication skills for interacting with staff, customers, and management.
• Problem-Solving: Ability to identify issues, analyze options, and implement effective solutions.
• Decision-Making: Making sound decisions based on analysis, experience, and judgment.
• Teamwork: Ability to work collaboratively with others to achieve common goals.
• Customer Focus: Prioritizing customer satisfaction and addressing customer needs effectively.
• Time Management: Skills in prioritizing tasks and managing time efficiently.

Position Type and Expected Hours of Work:

? Weekend Hours

? Evening Hours

? Holidays

? 40 Hours / Week

Physical Requirements:

Typical physical competencies include but are not limited to remaining stationary, moving, ascending/descending, positioning self, reaching, simple grasping and fine manipulations, lifting/moving objects weighing between 5-100 pounds. This job also entails communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

Working Environment
This position primarily operates outdoors, where the employee may encounter various weather conditions, including wet or humid environments, extreme temperatures, and exposure to dirt, dust, fumes, smoke, chemicals, and odors. The role may involve certain physical hazards, requiring adherence to basic safety procedures and the use of Personal Protective Equipment (PPE) as needed. Noise levels in the work environment are generally moderate but can occasionally be loud. The role also includes regular use of standard office equipment such as computers, phones, copiers, and filing systems.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. This job description is intended to outline the general scope of duties and responsibilities of the Site Manager and is not exhaustive. The company reserves the right to modify responsibilities and duties as needed, in alignment with operational requirements and business needs.