What are the responsibilities and job description for the Maintenance Supervisor position at Parkway?
Summary
This role combines administrative tasks (building maintenance scheduling, compliance, reporting) with hands-on maintenance fieldwork (troubleshooting, repairs, inspections) across a mixed portfolio of commercial office buildings, retail, event spaces, and healthcare facilities
Essential Duties, Responsibilities, and Abilities
Administrative (40%)
Plan and schedule preventive maintenance programs for HVAC, electrical, plumbing, and mechanical systems.
Manage and prioritize work orders using Yardi
Maintain accurate records of inspections, repairs, and compliance documentation.
Coordinate with vendors and contractors for specialized maintenance and oversee service agreements.
Ensure compliance with OSHA, NFPA, ADA, and healthcare regulations, including infection control protocols.
Assist with budgeting, inventory control, and procurement of maintenance supplies.
Support capital improvement projects and facility upgrades.
Provide training and supervision for maintenance staff.
Field Maintenance (60%)
Perform and oversee routine and emergency repairs on HVAC, plumbing, electrical, and general building systems.
Inspect and maintain building exteriors, parking areas, and common spaces.
Respond to urgent maintenance requests and resolve issues efficiently to minimize downtime.
Conduct facility inspections to identify potential issues and recommend proactive solutions.
Assist in emergency response efforts, including power outages, plumbing leaks, and HVAC failures.
Work directly with event managers and healthcare administrators to ensure facility readiness and operational efficiency.
Enforce safety procedures and proper use of maintenance tools and equipment.
Computer and Other Technical Skills – Proficiency in maintenance and work order software, and Microsoft 365 applications such as Word, Excel and Outlook
Professional Competencies
Adaptive: Handles change with minimal disruption and an excellent attitude. Treats stressful situations as learning experiences and applies lessons learned to future situations.
Results-Oriented: Takes ownership of assignments and applies the necessary effort, focusing on success. Pursues tasks with energy and drive to successful completion. Anticipates and addresses unforeseen obstacles and is undeterred by them.
Interpersonal Communication: Demonstrates clear and concise written and verbal communications. Expresses facts and ideas clearly and credibly. Uses appropriate tone and displays excellent judgment. Listens to others and elicits feedback. Is approachable and works effectively and harmoniously with peers and superiors.
Time Management: Effective at prioritizing tasks, managing time, and meeting deadlines. Has good follow-up skills and reliably accomplishes duties and assignments.
Advancing Business: Looks for opportunities to apply new, creative, and different thinking to problems and challenges.
Leadership: Leads through example. Exemplifies excellence and encourages the same of others.
Managing Performance: Is aware of their performance quality and proactively seeks feedback from others. Is proactive in self-development and improving their skills.
Decision Quality: Able to make quality decisions by thoroughly analyzing potential solutions' costs, benefits, opportunities, and risks, including alternative solutions.
Negotiation Skills: Communicates views and arguments appropriately to win support.
Adheres to Parkway Corporation Core Values
Collaboration: We are open-minded and respectful collaborators who seek the best solutions for the common good.
Customer Focus: We are committed to providing exceptional customer service at all times.
Community: We improve the communities where we live and work.
Diversity, Equity, and Belonging: We are an inclusive workplace that represents the full spectrum of cultures, backgrounds, and abilities.
Integrity: We strive to build mutual respect and gain the trust of others as a result of making and keeping commitments and taking responsibility for our actions.
Initiative: We actively work to improve our products and services, and develop new opportunities. We consistently work toward self-improvement.
Professionalism: We strive for excellence in everything we do and in every encounter we have.
Skills:
Strong leadership and team management abilities.
Expertise in HVAC, plumbing, electrical, and general building maintenance.
Proficiency in CMMS software and Microsoft Office (Excel, Word, Outlook).
Effective troubleshooting and problem-solving skills.
Ability to work under pressure and balance administrative and field responsibilities effectively.
Education and/or Experience
Education: High school diploma or GED required; technical or trade school certification preferred.
Certificates, Licenses, and Registrations
EPA 608 Certification for refrigerant handling (preferred).
OSHA 10/30 Certification (preferred).
Valid driver’s license.
Physical Demands and Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Regular exposure to outside weather conditions. Low-moderate noise level.
The physical demands described here are representative of those that are required by an employee to perform the essential functions of this job: Maneuver to all areas of the work site necessary to perform duties. Able to access and manipulate structures and components related to tasks. Communicate with staff/customers/vendors. Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Fine motor skills, sufficient to interact with electronics such as computers. Operate machinery ranging from hand tools to vehicles.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this position.
