Valet Lead Supervisor

Description

Schedule
This is a full-time position, with 40 hours per week expected. Schedule is consistent on a
weekly basis but is subject to change based on business needs.

Job Description: 

As Lead Valet Supervisor you have broad responsibilities for the overall
success of the accounts assigned to you and the growth of the Company.

Specific Requirements related to this position include:

• Valid Driver’s License
• Maintain acceptable motor vehicle record
• Must have Personal Vehicle for transportation for work purposes
• Demonstrate leadership qualities and skills

Specific duties related to Operations include:

• Customer and Client Service Duties and Responsibilities
• Lead all aspects of the valet operation
• Greet every customer you encounter with warm and friendly greeting
• Be able to anticipate guests needs and offer to assistance every/any customer in the service zone
• Motivate and lead staff in promoting teamwork and a customer service environment
• Ensure team members deliver top notch experiences to any and all guests
• Thoroughly and efficiently explain the valet process
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer – learn the names and key people at each site (property managers, engineers, janitorial, security, etc)
• Professionally and thoughtfully address guest needs, including service failures
• Report immediately to management any issues related to customer or client experience
• Must be able to accurately verify, collect, and record revenue

Safety and Security Duties and Responsibilities:

• Lead and direct the team to safely park and retrieve guest cars in an efficient manner.
• Coach and train team members on Parkwell safety procedures
• Abides by all Parkwell safety standards and training of standards to team members
• Be able to perform and stay organized under stress
• Maintain a high level of integrity in regard to guest’s vehicles and personal possessions
• Reports all incidents immediately to supervisor or manager

Other duties include:

• Support and positively contribute to company’s Mission, Values, and Culture: Be Better; Be Honest; Be Respectful; Be Go-Giver; Be Optimistic; Be Creative
• Assist with the transition of new accounts (hire staff, support manager(s), procure supplies and equipment, setup administrative processes, etc.) as requested
• Provide administrative support as needed
• Have a flexible schedule and be available as needed for operational needs

Qualifications

Specific Requirements related to this position include:

• Valid Driver’s License
• Maintain acceptable motor vehicle record
• Must have Personal Vehicle for transportation for work purposes
• Demonstrate leadership qualities and skills

Salary : $24