What are the responsibilities and job description for the Veterinary Receptionist position at Parkwood Animal Hospital?
Receptionist
Parkwood Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our team, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
- Great pet discounts
Salary: $15-$16/hr. based on experience and skill set.
Schedule: 9:00am-8:00pm varying days from Monday through Sunday. One weekend day is mandatory
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Parkwood Animal Hospital:
Parkwood Animal Hospital and Boarding has served the Friendswood, TX, area since 2009. We offer a wide range of services, including wellness and preventive care, surgery, dentistry, internal medicine, critical care, and more.
Practice owner Dr. Helen Stehouwer associates Dr. Eileen Clark, Dr. Adam Mayorga, Dr. Julie Wickel, and Dr. Kristen French-Kim, combined with our staff, have extensive experience in day and emergency practices.
Our modern, 5,000 sq. ft. facility features six exam rooms and is fully equipped with cutting-edge technology, including digital and dental radiography, ultrasonography, in-house laboratory diagnostics, and surgical and therapeutic lasers. A recent remodel added a state-of-the-art dental suite and expanded workspaces for our doctors, ensuring the best environment for delivering top-notch care. Parkwood Animal Hospital stays on top of the latest advances in veterinary technology (Therapeutic laser, surgical laser, ultrasound, online pharmacy, dental radiology, and digital radiology) and, above all, remembers that all pets and clients need to be treated with compassion in every check-up, procedure, or surgery.
At Parkwood, we value bonding with clients and their pets, concentrating on health, wellness, and client education. Our professional atmosphere encourages collaboration among doctors and support staff, and building on these relationships creates a culture of support and excellent client and patient care.
Salary : $15 - $16
