What are the responsibilities and job description for the Outpatient Call Center Coordinator - Part-time position at Parkwood Behavioral Health System?
Responsibilities:
Parkwood Behavioral Health System provides behavioral health and chemical dependency services to the Mid-South region and has been in business since 1987. We are located in Desoto County, in the northwest corner of Mississippi and approximately 7 miles south of Memphis.
For more information about Parkwood Behavioral Health System, please visit our website at https://parkwoodbhs.com/
Call Center Coordinator
We are currently seeking a Call Center Coordinator to work on a a part-time basis. The Call Center Coordinator facilitates the flow of organization information, provides a positive, responsive environment for receiving internal and external customers via telephone and face to face. This individual receives calls and unplanned individual/family walk-ins with compassion, empathy, and a sense of service and urgency, and to insure each person receives an appropriate assessment. The Call Center Coordinator takes needs assessment calls, completes a Inquiry Call form information, thoroughly and accurately documents calls and other Outpatient- related paperwork, and functions in a manner consistent with the philosophy and objectives of Parkwood Behavioral Health System.
Qualifications:
Skills:
Benefit Highlights:
Universal Health Services (UHS)
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
Notice
At UHS and all its subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. Additionally, recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting our Compliance Hotline at: https://uhs.alertline.com or 1-800-852- 3449.
Parkwood Behavioral Health System (a UHS facility):
Parkwood Behavioral Health System provides behavioral health and chemical dependency services to the Mid-South region and has been in business since 1987. We are located in Desoto County, in the northwest corner of Mississippi and approximately 7 miles south of Memphis.
As treatment options and patient care innovations have continued to become available we strive to provide the highest level of quality care to our patients. At Parkwood, our caring staff focus on providing compassionate care to meet the needs of individuals, families and communities.
We offer a full continuum of care that provides treatment options to meet the individual needs of adults, adolescents and children. Parkwood Behavioral Health System includes a 148-bed inpatient acute and residential care facility, as well as partial hospitalization and intensive outpatient programs.
For more information about Parkwood Behavioral Health System, please visit our website at https://parkwoodbhs.com/
Call Center Coordinator
Part-time
We are currently seeking a Call Center Coordinator to work on a a part-time basis. The Call Center Coordinator facilitates the flow of organization information, provides a positive, responsive environment for receiving internal and external customers via telephone and face to face. This individual receives calls and unplanned individual/family walk-ins with compassion, empathy, and a sense of service and urgency, and to insure each person receives an appropriate assessment. The Call Center Coordinator takes needs assessment calls, completes a Inquiry Call form information, thoroughly and accurately documents calls and other Outpatient- related paperwork, and functions in a manner consistent with the philosophy and objectives of Parkwood Behavioral Health System.
Education:
Bachelor degree in health or human services.
Experience:
One year prior psychiatric experience preferred.
Licensure/Certification:
CPR Certification
Skills:
Human behavior or principles of psychology preferred including therapeutic relationships & processes, age specific growth & development, limit setting, crisis & behavior management.
Benefit Highlights:
- Challenging and rewarding work environment
- Career development opportunities within UHS and its Subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan
- 401(K) with company match and discounted stock plan
- Tuition Reimbursement
- Student Loan Repayment Program
- Generous Paid Time Off
Universal Health Services (UHS)
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all its subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. Additionally, recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting our Compliance Hotline at: https://uhs.alertline.com or 1-800-852- 3449.
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