What are the responsibilities and job description for the Front of House Hospitality Worker position at Parlor Doughnuts Laguna Niguel?
About us
We are a locally owned and operated franchise seeking to grow the Parlor Doughnuts brand in Orange County. We work hard, have fun and serve our community.
The Parlor MISSION
We are a craft doughnut and coffee shop offering our original layered doughnuts, vegan/gluten friendly doughnuts, keto friendly doughnuts, and specialty coffee. Our goal is to efficiently deliver a superior product at a moderate price, with exceptional service, and in a comfortable setting.
Job Overview
Parlor Front of House team members are the first impression to each customer. This requires a commitment to Parlor values and standards with friendliness, a smile and a welcoming demeanor, greeting customers with warmth, while taking customer orders, completing transactions on the cash register, stocking merchandise, and maintaining a clean and presentable lobby.
Duties & Responsibilities
1. Welcome and serve customers/offer menu to each new customer.
2. Educate customers on any questions they may have in regards to the menu.
3. Process customer transactions quickly and accurately using the Point of Sale (POS) system.
4. Complete all tasks per Front of House or Drive Thru Checklists.
5. Maintain the cleanliness of the store, as well as restrooms.
6. Restock display cases with fresh doughnuts.
7. Build boxes, stamp bags, keep merchandise/grab and go items stocked and neat.
Qualifications
1. Strong communication skills to effectively interact with customers and team members.
2. Experience in fast food or retail sales environment is preferred.
3. Basic math skills for accurate transaction processing and cash handling.
4. Previous experience with POS systems is an advantage.
5. Ability to provide excellent customer service and resolve issues efficiently.
6. Knowledge of product demos to engage customers and boost sales is beneficial.
Experience:
- Practical experience in various food service positions preferred
- Must obtain/maintain ServSafe or state certification
- Knowledge/training/certification in kitchen emergencies (First Aid, CPR, Fires) a plus
Starting pay is $20/hr. plus tips which can add an extra $3 - $5 per hour, often more on the weekends. Join our team and be part of creating memorable experiences for our customers through exceptional service. Apply now!
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Expected hours: No less than 20 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $3 - $5