What are the responsibilities and job description for the Assistant Manager position at Parlor Doughnuts?
Parlor Doughnuts Assistant Shop Manager
Reports To: Shop Manager
The Assistant Shop Manager is a leader who exemplifies Parlor values and upholds standards and policies. The Assistant Manager is responsible for directly assisting the store manager in day to day in store operations, and upholding a productive and efficient work environment. To be successful in this role, the Assistant Manager should be a thoughtful leader, knowledgeable in all departments, and confident in their ability to maintain standards.
Duties & Responsibilities
- Uphold Parlor’s mission and values
- Must be scheduled a minimum of 30 hours a week in store at various times and departments.
- Assist in day-to-day operations and ensure excellence, cleanliness, and quality.
- Assist in day to day expectations set by Parlor and ownership. Including but not limited to; quality control, cleanliness, customer service, product knowledge, employee training, etc.
- Sit in interviews, employee meetings, addressing employee misconduct, and offer suggestions when asked by the Store Manager.
- Assistant Manager is encouraged to ask follow up questions, ask for elaboration, etc. to get a better understanding of potential employees.
- Assist with disciplinary actions and ensure the strike sheet is up to date.
- Assist in regular communication to staff.
- Safeguard assets and access to lock combinations related to POS, cash safe, lock box, etc.
- Have an extensive knowledge of every department within the shop, and as:
- KNOWLEDGE of all areas of the shop
- Uploading items to XtraChef
- Ordering and inventory numbers
- Vendor contacts
- Assist in ensuring that the staff follows all policies/procedures as well as health & safety regulations.
- Assist the Store Manager in finding solutions to issues and seek opportunities for improvement.
- Problem solving oriented
- Best idea wins mentality
- Figure it out attitude
- Assist in ordering supplies needed from approved vendors.
- Assist in creating and fostering a “team” working environment.
- Maintain and manage professional character within the workplace.
- Setting a professional standard for employees
- Assist in resolving employee conflict.
- Assist in ensuring orders from vendors (manifests) are accurately fulfilled and on the truck.
- Following up with SM to reach out to vendors reps if the orders are not fulfilled, and ensure credits are received.
19. Assist in equipment upkeep and maintenance
Qualifications
- Leadership skills.
- Excellent Interpersonal skills.
- Outstanding organizational skills.
- Attention to detail.
- Able to juggle multiple tasks in a fast environment.
- Physical stamina to withstand a full shift potentially on their feet and long hours.
- Conflict resolution.
- Willingness to go above and beyond.
Education and Experience
- Practical experience in various food service positions.
- Customer service experience.
- Management experience.
Other Duties
- This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- One manager must be present at all times and on shift.
- Ensure all revenue centers are efficiently running (drive thru, POS, 3PD)
- Troubleshooting Toast, 3PD, etc issues.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $18 - $20
