Shop Manager

Parlor Doughnuts Shop Manager

Reports To: LLC Manager or Area Manager (if applicable)

The Shop Manager is a leader who exemplifies Parlor values and upholds standards and policies. The Shop Manager is responsible for hiring/developing staff, managing day-to- day IN SHOP operations, and establishing a productive and efficient work atmosphere. To be successful in this role, the Shop manager should be a thoughtful leader and a confident decision-maker, helping other people develop and be productive, while ensuring shop profitability.

Duties & Responsibilities

• Cultivate Parlor’s mission and values
• Must be scheduled a minimum of 30 hours a week in store at various times and departments.
• 5 hours of admin work per week (scheduling, hiring/firing, communicating with staff, answering necessary emails).
• Shop manager is not responsible for onboarding, payroll, sales forecasting)
• Oversee day-to-day operations and ensure excellence, cleanliness, and quality.
• Uphold day to day expectations set by Parlor and ownership. Including but not limited to; quality control, cleanliness, customer service, product knowledge.
• Hire staff and ensure training/development in accord with Parlor standards, including:
• Ensuring all employment-related papers/forms are completed on a timely basis.
• Ensuring all onboarding documentation is emailed to RM. Ensure RM is completed with the onboarding process.
• Set work schedules and verify timecards.
• Ensure one manager/shift manager is on shift at all times
• Rotating weekends
• Implement and uphold necessary strike system
• Supervise Kitchen and Den manager, including regular communication.
• Safeguard assets and ensure cash deposits are made in a timely fashion.
• Note, record, and deposit cash twice a week to the bank.
• Upkeep spreadsheet noting all amounts of deposits.
• Ensure adequate change is in the safe and available for managers to get as needed.
• Keep deposits in a file in order by date
• Meet scheduling hours expectations provided by RM and work to minimize COGS expectations set by RM
• Have an extensive knowledge of every area within the business, including:
• KNOWLEDGE of all areas of the shop
• Ordering numbers
• Vendor contacts
• Ensure staff follows all policies/procedures as well as health & safety regulations.
• Provide solutions to issues and seek opportunities for improvement.
• Problem solving oriented
• Best idea wins mentality
• Figure it out attitude
• Order/purchase supplies needed from approved vendors.
• Ensure orders are fulfilled
• Oversee recruitment and training of new employees.
• Planning for changes in seasons, levels of business, etc (ie. Spring Break, school out of session, slow season in Jan. & Feb.)
• Consultation if necessary with RM
• Create and foster a “team” working environment.
• Leader in all aspects
• Inspire employees to care
• Maintain and manage professional character within the workplace.
• Setting a professional standard for employees
• Assisting RM in business to business sales and transactions
• Resolve conflicts and respond to team members & customers' concerns.
• Ensure orders from vendors (manifests) are accurately fulfilled and on the truck.
• Can be done by other shift leads and DMs
• Following up with RM to reach out to vendors reps if the orders are not fulfilled, and ensure credits are received.

19. Equipment upkeep and maintenance

• Monitor equipment cleanliness and enforce routinely cleanings
• If equipment is malfunctioning, researching manuals and attempting to fix in house. If an issue is not fixed, action is taken through professional attention. Reach out to RM
• Biweekly deep clean of ovens, biweekly filtering doughnut grease, once a month fully changing grease out

Qualifications

• Leadership skills.
• Excellent Interpersonal skills.
• Outstanding organizational skills.
• Attention to detail.
• Able to juggle multiple tasks in a fast environment.
• Physical stamina to withstand a full shift potentially on their feet and long hours.
• Conflict resolution.
• Willingness to go above and beyond.

Education and Experience

• Practical experience in various food service positions.
• Must obtain/maintain ServSafe® Manager or State certification.
• Customer service experience.
• Management experience.

Other Duties

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• One manager must be present at all times and on shift.
• Monitor reviews on social media and online
• Ensure all revenue centers are efficiently running (drive thru, POS, 3PD)
• Troubleshooting Toast, 3PD, etc issues.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Fort Wayne, IN 46804 (Required)

Ability to Relocate:

• Fort Wayne, IN 46804: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $23