Dutch Wonderland Entertainment Crew Lead Supervisor

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Events & Entertainment Lead will assist in the operation of events, shows, character interactions, and atmospheric entertainment to complement parkwide content and increase overall guest satisfaction.

We Are Currently Looking For a

Dutch Wonderland Entertainment Crew Lead Supervisor

Roles & Responsibilities

Roles & Responsibilities:

Supervisory Duties

• Lead and motivate a team of Events & Entertainment team members to successfully execute an event
• Lead by example, attitude, and as a representation of Dutch Wonderland’s core values
• Act as an approachable mentor and coach to all assigned team members
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned events-related positions and backfill these positions when needed
• Participate in new-hire orientation and training activities for all assigned employees
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Comply with all federal and state labor laws (e.g. Child Labor laws)
• Assist with team scheduling and timekeeping activities
  
  

Departmental Duties

• Assist with the execution of live stage shows and other performances
• Organize costumed characters in assigned areas adhering to set and/or show schedules
• Assist with coaching a team of performers in acting techniques that will bring realism and excitement to the event’s theme
• Perform duties of a character escort, which include facilitating interaction and communication between character and guests, providing directions and park information, and entertaining guests
• Assist character performers with getting in and out of assigned costume
• Provide solution-based ideas to quickly and creatively resolve problems
• Support the team’s daily activities
• Execute backstage tasks as outlined in daily schedule
• Ensure that all safety and procedural protocols are being followed throughout event
• Continuously monitor the event to identify any potential threats or hazards; escalate any issues to the proper park authorities in a timely manner
• All other duties assigned by leadership
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Education & Experience

• High School Diploma or equivalent preferred
• Previous work experience in the areas of shows, acting, choreography, or performance events is a plus
  
  

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work a flexible schedule, including evenings, weekends, holidays, and open to close.
• Must have reliable transportation to and from work for your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations in a positive and professional manner, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess and demonstrate strong written and verbal communication skills
• Ability and desire to participate in delivering successful and high-quality events
• Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
  
  

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to safely climb or descend stairs and/or ladders
  
  

Working Conditions

• Frequent exposure to outdoor and indoor areas of the park
• Extended work hours during event preparation and execution may be required
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, changing priorities, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
  
  

Team Member Benefits

Working at Dutch Wonderland is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Dutch Wonderland employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Dutch Wonderland and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Dutch Wonderland. Apply today!

Do not miss the chance to spark your career now!