Idlewild and Soakzone: Food and Beverage Team Member

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

Are you passionate about quality fun and delicious food? Do you enjoy working in a fast-paced, team environment? If you are ready to contribute to a quality guest experience, the Food and Beverage department may be the place for you!

The Food and Beverage Team Member performs duties that include, but are not limited to, preparing food, providing customer service, stocking and rotating products, following safety regulations, and performing various administrative and cleaning tasks. Working as a Food & Beverage Team Member is the perfect way to gain valuable customer service, food preparation, decision-making, and problem-solving skills.

We Are Currently Looking For a

Idlewild and Soakzone: Food and Beverage Team Member

Roles & Responsibilities

Role & Responsibilities:

• Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
• Smile and communicate with coworkers and guests
• Prepare and serve food and drinks in a safe and timely manner
• Maintain a safe work environment, according to company and external inspection standards
• Replenish condiments, beverages, and food supplies while maintaining a clean work area
• Conduct transactions while ensuring all handling procedures are followed – including credit and refund transactions, loss prevention
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Monitor product quality and communicate shrinkage/waste to the lead and/or supervisor
• Ensure all food product specifications and procedures are followed during preparation
• Provide excellent customer service
• Follow all opening and closing as well as operating procedures for the location – including cleanliness and safety, food safety, food quality, guest service and loss prevention
• Adheres to all training guidelines
• Quickly and politely respond to and resolve guest questions and concerns
• Follow all proper Personnel Protective Equipment guidelines
• All other duties assigned by leadership
• If above 18, potential to be ramp certified.
  
  

Education And Experience

• No education requirements for this role
• Previous work experience is not required.
  
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 16 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to use step stools, as needed
• Ability to safely utilize knives and other food preparation equipment, as needed
  
  

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
  
  

Working Conditions

• This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, and heavily populated environments
  
  

Team Member Benefits

Working at Idlewild and Soakzone is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Idlewild and Soakzone employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and Soakzone and all Palace Entertainment parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season
  
  

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Idlewild and Soakzone. Apply today!

Do not miss the chance to spark your career now!